Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Do you hate writing checks or having to manually pay bills online? Well signing up for auto-pay can certainly save you time. But 3 On Your Side Consumer Reporter Jim Donovan tells us about one feature of auto-pay that you might not know about.
By Jim Donovan: Ford is recalling nearly 205,000 vehicles to fix problems with the door latches. The recall involves 2010 to 2013 model years of the Ford Taurus and Lincoln MKS. Ford says a door […]
By Jim Donovan: Nissan is recalling nearly 768,000 SUVs worldwide to fix faulty hood latches and electrical shorts that could cause fires. The recall covers more than 552,000 Rogue small SUVs from 2008 through 2013 […]
To file or not to file. When submitting a claim with your auto insurance company, don’t be surprised if your rates go up.
By Jim Donovan: Kia Motors America is recalling 87,000 2014 Kia Forte vehicles manufactured December 5, 2012, to April 17, 2014. In the affected vehicles, the cooling fan resistor may overheat and melt. If the […]
Even though millions of people are on the National Do Not Call Registry they still get unwanted phone calls from telemarketers and computerized robocalls. But 3 On Your Side Consumer Reporter Jim Donovan finds there are a few different ways to stop them.
Tax preparers across the country are warning customers of big changes that could affect tax returns this year and whether you owe or will get money back. 3 On Your Side’s Jim Donovan explains that is has to do with the introduction of the Affordable Care Act last year.
Do you plan on purchasing a car in 2015? Or maybe you’re considering buying or refinancing a home? As the Federal Reserve looks to raise interest rates for the first time since 2006, 3-On Your Side Consumer Reporter Jim Donovan takes a look at how it will impact your wallet.
By Jim Donovan: IKEA is recalling 169,000 crib mattresses. The crib mattresses could create a gap between the mattress and crib ends larger than allowed by federal regulations, posing an entrapment hazard to infants. There […]
By Jim Donovan: As the cost of higher education keeps climbing, Bucks County Community College is holding a Financial Aid Information Night. At the FREE forum, parents and students will learn how to complete federal […]
3 On Your Side Consumer Reporter Jim Donovan has advice on tackling holiday debt.
By Jim Donovan: HIKO Energy, LLC has agreed to pay $2.1 million, including $1.85 million in restitution to consumers, in order to resolve a complaint filed by the Acting Attorney General, New Jersey Board of […]
If you resolved to spend less and save more in the new year, you may want to look at your morning routine. As we told you earlier this week coffee prices are expected to rise in 2015, but 3 On Your Side Consumer Reporter Jim Donovan offers some ways to trim costs without killing the caffeine buzz.
The I.R.S. will start taking tax returns in less than two weeks, and an early start may put taxpayers at an advantage this year. 3 On Your Side Consumer Reporter Jim Donovan has some advice to get you started.
When it comes to filing your own taxes, Turbo Tax is king. Nearly 29 million returns were filed using the service last year alone. But now, as 3 On Your Side Consumer Reporter Jim Donovan explains, some of its most loyal customers are up in arms.