Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 14-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

cyber monday

‘Tis The Season For Digital Deals

Although the amount spent today is expected to hit a record, for the second year in a row the number of people taking part in Cyber Monday has actually declined a bit.

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airline live concert

Airlines Hoping To Woo Customers Invest In More Entertainment Options

An estimated 25 million people will be traveling by air over this long holiday weekend and many won’t be thankful for the experience. Would better in-flight entertainment options help to make things more pleasant? The airlines think so.


(credit: Del Monte)

Blog: Will Green-Bean Casserole Be On Your Thanksgiving Table?

It’s estimated that 30 million homes will serve up the dish this holiday.


(Credit: CBS)

Holiday Weekend Shopping Strategy

Remember when Black Friday used to be the big kick-off to the holiday shopping weekend? Well with more and more stores opening on Thanksgiving Day it’s more like a mid-point. 3 On Your Side Consumer Reporter Jim Donovan has what you need to know before heading out to shop.


(photo credit CBS 3)

Best Credit Card Balance Transfer Offers

Do you carry a balance on your credit card each month? While credit card interest rates have largely been in a holding pattern for the past few years, don’t expect that to last much longer. 3 On Your Side Consumer Reporter Jim Donovan explains why and shows you one way to prepare yourself.


rent the runway

Rent Everything From Clothing To Prescription Glasses

How would you like to have a new outfit for every gathering you attend? Well there’s a growing trend that allows you to do just that. 3 On Your Side Consumer Reporter Jim Donovan explains.



3 On Your Side: Taken For A Ride

They took a taxi ride home after an evening on the town. But the cab fare they faced was anything but fair! Consumer reporter Jim Donovan introduces us to a couple taken for a ride. They were hit with an outrageous charge, until 3 On Your Side got involved.


(credit: CBS3)

Millions Of Vehicles Stuck In Recall Repair Limbo

It seems that every time you turn around, we’re telling you about another vehicle recall. But just because your car is recalled, that doesn’t mean you’ll get a quick fix. Some complain there aren’t enough parts and mechanics to carry out the repairs right away.


(credit: CBS)

3 On Your Side: Holiday Shopping Tips

The National Retail Federation says more than half of holiday shoppers have already started buying gifts. But according to the Adobe Digital Index, there’s still time to shop and save.


BBB scam tracker

3 On Your Side: BBB Launches Scam Tracker Website

Scams are a growing business for criminals. But now the Better Business Bureau is providing a new tool that can help consumers from being targeted and ripped off.


(credit CBS 3)

Phila. Parking Authority Launches New App To Pay Meters

It’s the latest innovation to improve parking in Philly. Today the Philadelphia Parking Authority introduced meterUP, an app that allows drivers to pay with a smart phone.


(photo credit CBS 3)

NJ Contractor Accused Of Taking People’s Money And Never Coming Back

All they wanted was to fix their homes, yet the company they hired took their money and never came back! Customers say it’s a pattern of deception and they want it stopped. Consumer Reporter Jim Donovan has this warning.


(photo credit CBS)

Scam Alert: How NOT To Use An Amazon Gift Card

We have a warning tonight about using gift cards to buy things online. More and more people are doing it, but as Consumer Reporter Jim Donovan warns, you could get burned. In this report, he shows how not to use an Amazon gift card.



Center For Pet Safety Conducts Pet Crate Crash Tests

Before you know it the holidays will soon be upon us. Many families will be hitting the road to visit loved ones, often with a family pet in tow. So how do you make sure they’re traveling safe? While many pet crate manufacturers claim their products are crash-tested, there are currently no federal testing or performance standards.



More Teens Are Using Smartphone Apps To Keep High-Tech Secrets

The sexting scandal being investigated in Chester County highlights a growing concern around the country, leaving many parents to wonder, how is this happening so easily? Consumer Reporter Jim Donovan is here to explain how the apps on your child’s smartphone may be part of the problem.



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