Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
by Jim Donovan: Delaware Attorney General Beau Biden today announced that his Consumer Protection Unit is hosting three free consumer shredding events this fall to help consumers guard against identity theft. Each event will feature [...]
As 3 On Your Side Consumer Reporter Jim Donovan finds, even companies are leaning towards alternate ways of staying connected.
By Jim Donovan: As the college planning season ramps up and families consider their school options, many are wondering how they’re going to pay for it all. So Clarifi College is teaming up with the [...]
By Jim Donovan: There are few things that I like better than FREE stuff and ice cream. So when it comes to FREE ice cream, you’ve got my attention! If you happen to be in [...]
It looks like more millennials are saying cash is king and leaving credit cards out of the mix. With many saying they don’t have a single credit card. And while that may sound good since they’re not building up debt, 3 On Your Side consumer reporter Jim Donovan tells us there’s also a downside.
By Jim Donovan: According to the ASPCA, 60 percent of dogs and 70 percent of cats are euthanized every year in animal shelters across the nation. In an effort to save homeless pets just outside [...]
By Jim Donovan: Philadelphia has the eighth-most expensive car insurance in the nation, according to a new insuranceQuotes.com examination of the 25 largest U.S. metropolitan areas. Car insurance in our area costs about 10% more [...]
3 On Your Side consumer reporter Jim Donovan takes a look at how it works.
3 On Your Side Consumer Reporter Jim Donovan finds, now companies are stepping up the game with rewards that go way beyond a room or a seat.
By Jim Donovan: Franklin Mint Federal Credit Union (FMFCU) and its Downingtown Branch are hosting a FREE Shred Event this Saturday, September 13. The public is invited to bring confidential, personal documents to be destroyed [...]
By Jim Donovan: For the second year in a row, Dunkin’ Donuts is offering its “Eagles Win. You Win!” promotion. The day following each Eagles win, there will be a coupon for a FREE medium [...]
By Jim Donovan: I have to admit, I am obsessed with retirement planning. I even have a retirement app on my cell phone – as of this morning I have 2571 work days left until [...]
It’s back to school time and chances are there’s more than just books and lunch stuffed into your child’s knapsack. As 3 On Your Side consumer reporter Jim Donovan finds, there’s probably a cell phone in there too.
3 On Your Side consumer reporter Jim Donovan has a warning for computer users.
By Jim Donovan: Philadelphia Gas Works (PGW) today announced that natural gas rates will decrease this fall for PGW’s residential, commercial, industrial and municipal customers. The rate for residential customers, for instance, will be adjusted [...]