Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
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By Jim Donovan: Starting today, August 22nd, Sprint is offering a $60 unlimited plan that provides wireless customers with unlimited talk, text and data. To qualify for the plan, customers must purchase their device through [...]
3 On Your Side Consumer Reporter Jim Donovan has some advice for keeping personal data safe on campus.
By Jim Donovan Some customers of The UPS Store may have had their credit and debit card information exposed by a computer virus found on systems at 51 stores in 24 states, including a store [...]
The government says nearly 1,100 lives could be saved every year with cars that “talk” to each other. 3 On Your Side consumer reporter Jim Donovan looks at the push for V2V, or vehicle to vehicle, technology.
By Jim Donovan: Sometimes trying to find out if you have an outstanding recall on your car, truck or SUV is easier said than done. But now the U.S. government is offering a free online [...]
By Jim Donovan: The New Jersey Division of Consumer Affairs today announced that Amy Hotels, LLC, d/b/a “Econo Lodge” (“Amy Hotels”) in Egg Harbor Township, has agreed to pay $64,543.96 to resolve the State’s allegations [...]
Parents: Consider Renter’s Insurance for Your College-Bound Students The Pennsylvania Insurance Department is offering tips for protecting students and their property while away at school. By Jim Donovan: Are you or maybe one of your [...]
3 On Your Side consumer reporter Jim Donovan takes a look at how you can turn your cards on and off remotely.
How much money do you have saved for retirement? If the answer is nothing, you’re not alone.
By Jim Donovan PHILADELPHIA (CBS) – Over a third of all Americans (36%) have not saved any money for retirement, according to a new Bankrate.com (NYSE: RATE) report. Sixty-nine percent of 18-29 year-olds haven’t saved [...]
3 On Your Side Consumer Reporter Jim Donovan tells us this one involves a recorded message saying there is a problem with your debit or credit card.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
If you’re doing back-to-school shopping, you’ll likely be faced with an offer or a store credit card. A survey found the interest rates may cost consumers more than they anticipate. 3 On Your Side Consumer Reporter Jim Donovan looks at the pros and the cons.
By Jim Donovan: The New Jersey Division of Consumer Affairs has filed suit against Jessica Durkin, d/b/a “Prada Puppies,” of Salem, a puppy dealer who allegedly sold sick pets to consumers. The State alleges that [...]