Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

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3 On Your Side: How To Send Last-Minute Holiday Greetings

You still have a few hours to share your holiday cheer and here are a few ways you can send out a greeting.

12/24/2014

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3 On Your Side: What To Consider If Adding A Pet To The Family This Holiday

Families adding a pet to their household this holiday season should remember it’s a commitment that extends well beyond Christmas morning.

12/23/2014

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Keurig Recalls 7 Million Coffee Makers Due To Burn Hazard

By Jim Donovan: Keurig is recalling more than 7 million of its single-serve coffee brewing machines after reports that a number of them had spewed hot liquids and injured dozens of users. The recall is […]

12/23/2014

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3 On Your Side: Buying Batteries

To power everything this holiday season from dinosaurs to fire trucks, you better have plenty of batteries. But which ones to pick?

12/04/2014

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Blog: Sprint Announces Cut Your Bill in Half Event

By Jim Donovan: Looking to save on your wireless phone bill? Well Sprint today announced it will cut in half the monthly rate plan for Verizon and AT&T customers who switch to Sprint beginning Friday, […]

12/02/2014

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Blog: 68% Say Shopping for Health Insurance is as Bad as Facing Dentist Drill

By Jim Donovan: It’s that time of year again when Americans have to sit down and choose a health insurance plan and a new survey by Bankrate.com shows that many would rather do something else. […]

12/02/2014

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3 On Your Side: Lab-Created Diamonds

It often been said that a diamond is a girl’s best friend. But the price of a diamond, well that can stop many people in their tracks. 3 On Your Side Consumer Reporter Jim Donovan tells us you may be able to save up to a third on the cost of a diamond because of a technological breakthrough.

11/26/2014

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3 On Your Side: Thanksgiving Shopper Advice

Remember when Black Friday used to be the big kick-off to the holiday shopping weekend? Well now with more and more stores opening on Thanksgiving Day, Black Friday is more like a mid-point! So 3 On Your Side Consumer Reporter Jim Donovan offers some advice before heading out to the mall.

11/26/2014

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3 On Your Side: Some Top Tips For Saving While Shopping

A survey by Bankrate finds just 28 percent of shoppers will head to a brick-and-mortar store this holiday season. While Americans are projected to spend a record $89 billion dollars online, up 13 percent over 2013.

11/25/2014

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3 On Your Side: Added Benefits When Using Credit/Debit Cards

3 On Your Side Consumer Reporter Jim Donovan takes a look at potentially priceless perks just in time for shopping season

11/24/2014

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3 On Your Side: Do Gas-Powered Leaf Blowers Pose A Health Risk?

The hum of leaf blowers will be a familiar sound this weekend with many people cleaning up the last batch of leaves on their property. But the noise isn’t what’s concerning some people, it’s a potential health hazard. 3 On Your Side Consumer Reporter Jim Donovan has that story.

11/21/2014

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3 On Your Side: Federal Agency Pushing For Prepaid Credit Card Protections

Pre-paid credit cards are becoming increasingly popular. That has a federal agency pushing for some of the same protections consumers have when using other cards.

11/21/2014

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3 On Your Side: Faulty Tire Repairs Pose Risk To Drivers

In less than a week millions of people will be hitting the road to celebrate Thanksgiving. Many could be driving on tires that put them at risk. How was your last flat tire fixed? As 3 On Your Side Consumer Reporter Jim Donovan finds, a faulty repair could change a life forever.

11/21/2014

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JetBlue To Change Ticket Options, Free Bag Check Goes Away

By Jim Donovan: If you travel on JetBlue, beginning next year you may need to shell out some extra money if you decide to check luggage at the last minute. The airline said Wednesday that […]

11/19/2014

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3 On Your Side: Retailers Call Thanksgiving Grey Thursday

As Black Friday gives way to Grey Thursday and Cyber Monday continues to grow — strategizing for the best deals can be confusing.

11/18/2014

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