Jim Donovan

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Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

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3 On Your Side: Philly Bike Share Begins April 23

3 On Your Side Consumer Reporter Jim Donovan has the details.


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Shred Event Saturday 4/25 in Philly & King of Prussia

By Jim Donovan: Sb1 Federal Credit Union is holding a shredding day on Saturday, April 25th. Reduce your risk of identity theft. Bring your pile of unneeded personal documents and shred them at no cost […]


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3 On Your Side: Smart Luggage

Whether you’re just wrapping up spring break, or are planning a summer vacation, if the thought of lost luggage, no Wi-Fi and overweight fees leave you stressing out, we have some good news. New high tech travel products may be able to help. 3 On Your Side Consumer Reporter Jim Donovan has the details.


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3 On Your Side: Latest Shopping Trend: Subscription Boxes

They show up at your home packed with everything from beauty products to clothing. But when you order a subscription box, you’re not the one picking the items out. What are they and what do you really get? 3 On Your Side Consumer Reporter Jim Donovan takes a look.


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3 On Your Side: Virgin America Takes Top Spot In Airline Ratings

So you think that air travel is getting worse? Well researchers who track the airline business, say that it’s a fact! 3 On Your Side Consumer Reporter Jim Donovan looks at the latest airline quality report that gives low marks across the board.


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3 On Your Side: Digital Spring Cleaning

3 On Your Side Consumer Reporter Jim Donovan takes a look at what should be part of a digital spring cleaning.


Dip Carrots Into Hummus

Sabra Recalls 30,000 Cases Of Hummus Due To Possible Listeria Contamination

Listeria is a food-borne illness that can cause high fevers and nausea in minor cases.


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3 On Your Side: Prom Spending In Northeast Averages $1,169

Prom season will soon be upon us and while spending on the big night is down overall, there’s one surprising area where students are shelling out big bucks. 3 On Your Side Consumer Reporter Jim Donovan takes a look at the numbers and has advice for parents.



ShopSmart’s Secrets for Saving Big at the Supermarket Without Coupons

By Jim Donovan: Clipping coupons can be a chore, but there are secrets to slashing grocery bills without using coupons. The April 2015 issue of ShopSmart, from Consumer Reports, uncovers ways to track supermarket sales […]


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3 On Your Side: Sporting Equipment Gets Smart

They can help everyday athletes improve their skills like the pros. Smart gadgets designed to help your golf game, baseball swing, basketball dribble, soccer kick even your running stride! 3 On Your Side Consumer Reporter Jim Donovan has a look at the latest smart sports devices.


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3 On Your Side: Contractor Dispute Over Wrong Windows

3 On Your Side Consumer Reporter Jim Donovan tells us about one woman’s battle to get what she paid for.


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3 On Your Side: Easter Spending Averages $140.62

After some sluggish winter months, retailers hope the Easter holiday puts a spring in the step of consumers. How much do you plan to spend? 3 On Your Side Consumer Reporter Jim Donovan takes a look at the numbers.


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3 On Your Side: When Tax Refund Gets Deposited Into Wrong Bank Account

There is just two more weeks to file your tax returns. If you’re waiting for the last minute, you better be sure to double and even triple check all of the numbers. As 3 On Your Side’s Consumer Reporter Jim Donovan finds, even a simple mistake could leave you empty handed.


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3 On Your Side: Selling To Your Senses

3 On Your Side Consumer Reporter Jim Donovan explains how the five senses are adding up to stronger sales.



McDonald’s Raising Pay For Workers At Company-Owned Locations

By Jim Donovan: McDonald’s says it’s raising pay for workers at its company-owned U.S. restaurants, making it the latest employer to sweeten worker incentives in an improving economy. Starting in July, the company says wages […]