Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
It used to be that getting into a good college or university depended on how high you scored on a standardized test. But with an average graduation rate of about 59-percent at four year schools, administrators are starting to rethink the selection process. As 3 On Your Side Consumer Reporter Jim Donovan finds, many schools now want to know a whole lot more about applicants before asking them to attend.
By Jim Donovan: Just in time for National Consumer Protection Week, the New Jersey Division of Consumer Affairs has released a Top 10 list of consumer complaint categories from 2014. The Office of Consumer Protection, […]
Tired of the cold weather and thinking of planning a trip? For travelers hoping to stretch their dollar this spring, there’s good news and bad news. 3 On Your Side Consumer Reporter Jim Donovan finds it all depends on your destination.
By Jim Donovan: To buy or not to buy? When you’re shopping at Lowe’s, Home Depot, Sears, and Walmart that may be the question. After all, big-box retailers often carry many of the same home […]
How can a flickering light lead to an $8,000 repair bill? 3 On Your Side Consumer Reporter Jim Donovan goes searching for answers.
Looking for a new job? It can be time consuming and you probably don’t want your current boss to find out. But the latest recruiting tools claim to make it easier and keep it secret. 3 On Your Side Consumer Reporter Jim Donovan explains how.
By Jim Donovan: The New Jersey Division of Consumer Affairs is citing 19 unlicensed moving companies with violating state law, and assessing civil penalties of up to $2,500 each, as the result of an undercover […]
By Jim Donovan: Sears is recalling about 3,000 electric ranges. The heating element can fail to properly adhere to the cooktop, posing an electrical shock hazard to consumers. The recall involves Sears Kenmore 24-inch wide […]
They’re charges that she didn’t agree to and wanted removed from her bill. But it was easier said than done. Exactly who is ultimately responsible for what appears on your phone bill? 3 On Your Side Consumer Reporter Jim Donovan explains.
They target victims coast to coast and thousands of people have lost millions of dollars. They’re popular scams that most of us think we’ll never fall for. But as 3 On Your Side Consumer Reporter Jim Donovan finds, people are still being caught off guard.
By Jim Donovan: Target has sliced the minimum online purchase to qualify for free shipping in half to $25. Target said free shipping is now available to all online orders coming from the continental U.S. […]
How much money do you have in emergency savings? A new report finds that in many cases American families are often living very close to the financial edge.
By Jim Donovan: Visiting Mickey and Minnie just got more expensive. Ticket prices to visit Disneyland, Walt Disney World and the rest of its U.S. theme parks increased beginning Sunday. Single-day tickets for the Magic […]
By Jim Donovan: Most drivers realize that if they commit a moving violation that they can expect to pay higher car insurance costs. However, that increase varies significantly by state, according to a new insuranceQuotes.com […]