Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
3 On Your Side consumer reporter Jim Donovan shows you how to check out if you’ve got a record.
By Jim Donovan: J.P. Morgan Chase said today that personal information of some prepaid debit cardholders in multiple states might have been improperly viewed on the bank’s servers from mid-July to mid-September. Pennsylvania offers debit [...]
By Jim Donovan: Two months after the start of open enrollment, The Affordable Care Act (Obamacare) has left many people wondering how the law will impact them. In an effort to help individuals and families [...]
By Jim Donovan: Too busy to go shopping for a Christmas tree? Well tomorrow, Thursday December 5th you can use your smartphone and have a Christmas tree delivered right to your door. Uber is teaming [...]
As 3 On Your Side Consumer Reporter Jim Donovan finds, packaging the perks is a trend that’s taking off. From bundles to subscription services, there are a number of offers out there.
By Jim Donovan: There is still time for active military members to apply for the 2013 Real Estate Tax Credit for Active Duty Reserve and National Guard program offered by the Philadelphia Department of Revenue. [...]
It’s been two months since the Obama administration rolled out the health care enrollment website and, from the start there were problems. The administration vowed to fix the issues by December 1. 3 On Your Side Consumer Reporter Jim Donovan has a status report.
By Jim Donovan: I’ve got some good news for shoppers that park in Philadelphia during the holidays. The Philadelphia Parking Authority has announced that expired meter violations will not be enforced on Saturdays between Thanksgiving [...]
Cellphone protection plans may sound hassle free, but is that really true?
As 3 On Your Side consumer reporter Jim Donovan reminds us, taking a few simple steps before, during and after your trip can protect your personal and financial information from identity thieves.
Looking for a bargain this Black Friday, or even for the rest of holiday shopping season? 3 On Your Side Consumer Reporter Jim Donovan finds that the best deals might be in the palm of your hand.
Have your kids been making their lists and checking them twice? If so, it’s not surprising that find high tech toys are topping many wish lists this year. 3 On Your Side Consumer Reporter Jim Donovan takes a look at the latest gadgets and gizmos.
Besides price, there are a lot of other things to consider. So 3 On Your Side consumer reporter Jim Donovan talks turkey.
3 On Your Side Consumer Reporter Jim Donovan offers up advice in order to get a good deal this holiday shopping season.
As 3 On Your Side Consumer Reporter Jim Donovan finds, more and more pets are finding that our electronics make the perfect play toy.