Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press. Since 2004 he has been the featured reporter for the CBS 3-On Your Side consumer unit at CBS 3 and The CW Philly. Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio.
Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles at WWOR including that of news writer and Emmy-nominated field producer. He did this while at the same time being employed in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines after an airline merger, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he most likely could be found on a plane traveling to diverse destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for “Steals & Deals,” a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
In 1997, Donovan left the Big Apple to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.” One of his most popular reports at WGHP involved a weekly segment where he helped reunite people with unclaimed funds. Over the course of one year he helped return $1.4 million dollars to viewers that were owed money by the North Carolina unclaimed property program.
In 2000, Donovan was recruited by WBNS-TV, the CBS affiliate in Columbus, Ohio. At WBNS he served as the station’s lead consumer reporter, earning an Emmy Award and an additional five Emmy nominations for his consumer investigations and reporting. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan’s expertise in consumer issues is now being put to use at CBS 3 and The CW Philly where he developed the 3-On Your Side consumer unit. Each year he and his team help resolve thousands of consumer related complaints from viewers in the Delaware Valley. His work at CBS 3 has earned him 11 Emmy Awards and an additional 18 Emmy nominations. In the aftermath of Hurricane Katrina, Donovan initiated a fundraising phone bank in which CBS 3 viewers donated over $1 million dollars over the course of two days to assist with the Red Cross relief effort. In January, 2010, he spearheaded a similar effort for victims of the Haitian Earthquake, raising more than half a million dollars during a 14-hour fundraiser.
A native of Staten Island, New York, Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not on traveling, Donovan resides in Center City Philadelphia where he also gives trolley tours as part of Philadelphia’s Mural Arts Program.
3 On Your Side Consumer Reporter Jim Donovan tries it out.
As 3 On Your Side Consumer Reporter Jim Donovan finds, realtors are knocking on doors and making cold calls to put their customers into houses that aren’t even on the market.
3 On Your Side consumer reporter Jim Donovan joins us with advice for protecting your smartphone.
By Jim Donovan: If you’re looking to buy a used car, be sure to check out the online database listing all vehicles issued flood or salvage titles since Superstorm Sandy flooded large areas of New [...]
As 3 On Your side consumer reporter Jim Donovan finds ice cream is having an identity crisis!
It’s not just the bride and groom that has to worry about the cost of weddings; guests often have to shell out big bucks too.
Finding a deal when renting a car isn’t always easy, but some customers may be driving away thinking they’re getting one only to be hit with extra charges when they bring the car back! 3 On Your Side Consumer Reporter Jim Donovan explains.
3 On Your Side consumer reporter Jim Donovan is here to explain why your smartphone may get even more expensive.
3 On Your Side Consumer Reporter Jim Donovan joins us with the details.
In this week’s Angie’s List report, Jim Donovan has some things you should consider if you’re thinking of installing a new fence.
As 3 On Your Side Consumer Reporter Jim Donovan finds, thousands of customers are affected and if they don’t take action, their water service may be cut off.
Whether you’re organizing your garage, or sorting through closets, that may also mean it’s a good opportunity to make some money.
As 3 On Your Side Consumer Reporter Jim Donovan tells us, states are missing out on millions of dollars in tax revenue and now Congress is taking action to change that.
Whether you’re hoping to buy a new home, a new car or even find a new job – you’d better be sure your credit score is in good shape, it’s being used in more ways than you might think.
In this week’s Angie’s List report, Jim Donovan looks at some things you can do to keep your home pest free.
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