PNC Bank Acknowledges ‘Glitch’ Affecting Unknown Number of Customers
By Tim Jimenez
PHILADELPHIA (CBS) — A number of PNC bank customers woke up today seeing less money in their accounts.
The company is calling it a “glitch.”
PNC spokeswoman Marcey Zwiebel says if you checked your bank account and saw a number of strange charges, or may have had that mortgage payment taken out twice, don’t worry. She says they’re working on it.
Zwieble says an overnight processing delay is to blame, messing with transactions in general. When asked if this was hacking or some kind of scam, Zwiebel said, “This is not a security related issue.”
There was no word from PNC on how many customers were affected, but Zwiebel says only certain groups of customers were affected.
If you see any problems with your account or have questions, she says, you should go to a branch, or call their customer service line at 1-888-PNC-BANK.
They’re hoping for a fix by the evening hours, and Zwiebel says customers will not be responsible for overdraft fees resulting from their problem.