3 On Your Side: Store Return Policies

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jim-donovan-web Jim Donovan
Jim Donovan is a 13-time Emmy Award-winning consumer reporter w...
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By Jim Donovan

PHILADELPHIA (CBS) – When it comes to holiday returns, these days you need a flow chart to keep track of the various store policies.

Here are a few that you may be interested in:

Target has a 90 day return policy on most items, but once again tightened return times on items like computer tablets, game consoles and GPS units. Those items must be returned within 30 days of December 26th.

At Best Buy anything that was purchased after November 4th can be returned by January 24th.

Kohl’s has no return deadline. Macy’s too, with the exception of furniture or mattresses.

Toys-R-Us allows returns for 90 days on most items, 45 days for items like computers, cameras, and video consoles.

Wal-Mart also has a 90 day return window for most items, but a 15 day return window that begins December 26th for items like cell phones, cameras and GPS units.

While items shipped by Amazon.com between November 1, 2012 and December 31, 2012 may be returned until January 31, 2013.

When all is said and done the National Retail Federation says 83 percent of stores are keeping their return policies the same, while 7% are tightening them.

Some policies are downright confusing. For example Sports Authority stores will not accept a return if you purchased the item online. If you’re unsure of a return, you can find more detailed information by using the links below.

Amazon: www.amazon.com

Best Buy: www.bestbuy.com

JCPenney: www.jcpenney.com

Kohl’s: cs.kohls.com

Macy’s: customerservice.macys.com

Sears: www.sears.com

Toys-R-Us: www.toysrus.com

Wal-Mart: help.walmart.com

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