Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
Comcast Lays Out Steps To Improve Customer ServiceIt was just last month when the Nutter administration released results from a study showing more than a quarter of all Comcast customers in Philadelphia are dissatisfied with the cable and Internet provider.
Philadelphia Jobs Report: Jobs In Customer Service Expected To Grow
Lawsuits Arise Out Of Customer Review WebsitesIf you'd like to share negative thoughts about a restaurant experience or contractor, there are many opportunities to post customer reviews online, but prepare to be sued.
3-On Your Side: Survey Shows Most Get Poor Customer ServiceNearly every consumer has experienced it at one point or another, but it seems Americans' patience with poor customer service is wearing thin. 3-On Your Side Consumer Reporter Jim Donovan has some advice on how to get the customer service you want.
Gri.peMost times your complaints about bad service just don’t get heard but Gripe can make a difference through social media.
Gri.PeUsing the power of social networks, a site like gripe can generate real momentum in making change and putting power in the hands of the consumer.