PHILADELPHIA (CBS) — The Customs and Border Protection’s computer system was down nationwide, causing massive delays at airports on Friday. Photos shared on social media show hundreds of people stuck at Global Entry as they try to get back into the United States.
“CBP’s computers are down nationwide. They are working on getting them back online and begin processing passengers very soon,” John F. Kennedy International Airport in New York tweeted.
James, thank you for reaching out. CBP's computers are down nationwide. They are working on getting them back online and begin processing passengers very soon. Sorry for the inconvenience and thanks for your patience. *NV
— Kennedy Airport (@JFKairport) August 16, 2019
— Bradley Pierce (@BradPierce7) August 16, 2019
One passenger tweeted a photo of the long lines at Philadelphia International Airport.
— Joe Martella (@jmartella2) August 16, 2019
Customs at Philadelphia International Airport is processing international travelers manually while the system is shut down.
The CBP says it experienced a temporary outage and that “affected systems are coming back online.”
The affected systems are coming back online and travelers are being processed. CBP will continue to monitor the incident. There is no indication the disruption was malicious in nature at this time.
— CBP (@CBP) August 16, 2019
The CBP says “there is no indication the disruption was malicious in nature at this time.”