PHILADELPHIA (CBS) — Amid a steady flow of broken water main requests, the Philadelphia Water Department is temporarily turning to social media to take costumer service requests.
In the first 15 days of January, the Philadelphia Water Department has had 176 water main breaks, and is still working on 170 outstanding leak investigations.READ MORE: Sharon Hill Police Officers Charged With Manslaughter In Fatal Shooting Of 8-Year-Old Fanta Bility
“Water emergencies either leaks in the street, or customer service lines that are broken, or vacant broken pipes, and the call wait time could be hours,” said John DiGiulio, spokesperson for the Philadelphia Water Department. “Unfortunately we reached a point in the call system where some calls were in the queue for so long that they sort of got lost and no one was even getting a call back.
“We opened up our social media to allow customers to begin communicating with us this way temporarily, at least until the phone systems are caught up with a wait time that is acceptable.”READ MORE: Flyers Drop 9th Straight Game After Blowing Late Third-Period Lead To Islanders
“If they find us on Facebook at Philadelphia Water Department, or on Twitter @PhillyH2O, then they can report their problem to us,” DiGiulio explained.MORE NEWS: 'Water Was Completely Above The Ceiling': Queen Village Businesses Still Struggling After July Water Main Break
These pages will be actively monitored between 9 A.M. and midnight, seven days a week, until further notice.