By Pat Loeb

By Pat Loeb

PHILADELPHIA (CBS) – Philadelphia’s 3-1-1 call center is closed after employees found a bed bug in the office, but the staff will be responding to citizens through email and social media.

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Nutter administration spokesman Mark McDonald says an employee found a bed bug on the carpet in the call center’s City Hall office and public property officials felt the prudent thing was to shut it down and fumigate.


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“We dealt with this as soon as we found out about it. It’s a pretty standard procedure, but there is an element of ick.”

McDonald says the offices will re-open in the morning and until then, the staff is working remotely.

“The call center has a fairly significant outreach through social media. That will continue outside the offices as well as getting emails and responding so those activities will continue.”

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And if your question is about bed bugs, you’ll no doubt find a new level of expertise.