By Amy E. Feldman
PHILADELPHIA (CBS) – The American Consumer Satisfaction Index ranks the satisfaction of customers of companies in many different industries. As a whole, and to no one’s surprise, airline customers are generally not satisfied but Spirit Airlines won the dubious distinction of having the least satisfied customers – not just as compared to other airlines but for customers in any company in all the industries it ranks, beating out even the cable company as most infuriating.READ MORE: Pennsbury School Board President Details Violent Threats Made Against Board Members
Wow. That is an impressive badge of douchbaggery, as illustrated by the frustrations of the Michigan high school baseball team, stranded after its Spirit Airline flight home from a tournament in Orlando was cancelled. The team had to pay over $10,000 to charter a bus to drive 21 hours home because the next flight offered was one week later.READ MORE: 7-Year-Old Boy Killed In Strawberry Mansion Hit-And-Run, Police Say
And, even more frustrating than dealing with the airline is the sad realization that the law doesn’t protect you.
If your flight is cancelled for reasons outside the airline’s control, like bad weather, the law doesn’t require it to refund your money, only to rebook you on the next available flight on its airline. The law doesn’t require compensation for lost time, or force them to put you on another airline’s flight.MORE NEWS: Accused Jefferson University Hospital Shooter Stacey Hayes Found Unfit To Stand Trial
Before booking, ask about the refund policy and consider travel insurance – because even insurance companies are ranked higher in customer satisfaction.