PHILADELPHIA (CBS) — A passenger claims her postings on social media got her kicked off a flight at Philadelphia International Airport Tuesday night.
Lisa Carter-Knight says a JetBlue pilot forced her off a flight from Philadelphia to Boston Tuesday night.
The incident began when a passenger reportedly accused the pilot of being drunk.
JetBlue released the following statement:
“As a precautionary measure, a sobriety test was conducted. The test demonstrated the pilot was sober and he was cleared to perform his duties.”
After the sobriety test for the pilot was completed, Carter-Knight said she was forced off the plane by the pilot. Carter-Knight claims she was booted off the plane because she was live-Tweeting about the events.
“I was just doing what I normally do with my kids, sharing information with my friends that I was frustrated that I was sitting there without a flight home and I miss my children. Now I’m here at one o’clock in the morning with my mother, who had surgery this weekend, to pick me up because a JetBlue pilot made a decision to kick me off his flight,” Carter-Knight told Eyewitness News.
The flight, which was originally scheduled to leave Philadelphia at 8:25 p.m., took off at 12:03 a.m. and landed in Boston at 1:12 a.m.
On Wednesday, a JetBlue spokesperson released the following statement to Eyewitness News:
“It is not our practice to remove a customer for expressing criticism of their experience in any medium. We will remove a customer if they are disruptive and the crew evaluates that there is a risk of escalation which could lead to an unsafe environment. The decision to remove a customer from a flight is not taken lightly. If we feel a customer is not complying with safety instructions, exhibits objectionable behavior or causes conflict at the gate or on the aircraft, the customer will be asked to deplane or will be denied boarding especially if the crew feels the situation runs the risk of accelerating in the air.
In this instance, the customer received a refund and chose to fly on another carrier.”
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