By John Ostapkovich

PHILADELPHIA (CBS) — Although some people seem to thrive on conflict, many of us prefer not to deal with it, and thus squander any opportunities it presents. Correcting that is where a helpful new book comes in.

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Whether you’re the boss or a worker bee, conflict on the job is inevitable, as it is in other facets of life. Columbia University psychology professor Peter Coleman, co-author of Making Conflict Work: Harnessing the Power of Disagreement, says most of have a default response.

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“Are you a whiner? Are you a pouter? Do you rage? How do you respond to people, and what are the consequences of that? If that’s the only thing you do and maybe there are more options for you.”

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The book offers many tools for diagnosing your own set response and then to lay out a pallet of potential alternatives. The important thing, Prof. Coleman insists, is to not simply react or flee. Embrace the situation, think about the participants and craft a response with an eye toward a win-win solution.
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