By John Ostapkovich
PHILADELPHIA (CBS) — Although some people seem to thrive on conflict, many of us prefer not to deal with it, and thus squander any opportunities it presents. Correcting that is where a helpful new book comes in.READ MORE: Concerned Citizens Went Undercover To Bust Child Luring Suspects, Atlantic City Police Say
Whether you’re the boss or a worker bee, conflict on the job is inevitable, as it is in other facets of life. Columbia University psychology professor Peter Coleman, co-author of Making Conflict Work: Harnessing the Power of Disagreement, says most of have a default response.READ MORE: 23-Year-Old In Critical Condition After Wissinoming Shooting: Police
“Are you a whiner? Are you a pouter? Do you rage? How do you respond to people, and what are the consequences of that? If that’s the only thing you do and maybe there are more options for you.”MORE NEWS: 'We Support Our Firefighters:' Lower Merion Township Says Goodbye To Thomas Royds With Procession
The book offers many tools for diagnosing your own set response and then to lay out a pallet of potential alternatives. The important thing, Prof. Coleman insists, is to not simply react or flee. Embrace the situation, think about the participants and craft a response with an eye toward a win-win solution.
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