By Natasha Brown

By Natasha Brown

LEVITTOWN, Pa. (CBS) – 3 On Your Side helped a viewer who wrote in with a wedding video nightmare. CBS 3’s Natasha Brown confronted the photographer and got results.

“I would love to share that video with my grandmother; we all would love to see my grandparents together again.”

Newlywed Stacey Boytim couldn’t hide her emotions as she read the e-mail she sent to 3 On Your Side.

“Please, can you look into this for us and hopefully pull a miracle,” continued Stacey.

The Delaware woman was desperate to get video of her wedding, which was two years ago. She wanted to show it to her dying grandmother.

In the video is her grandmother’s last dance with her grandfather, who passed away last year.

“When you actually capture something on video and you want to relive good memories that you’ve had with those precious people and can’t, it is as if Ken has stolen our memories.”

“Ken” is Kenneth Stillman, a Levittown photographer that Stacey and her husband David Boytim hired to produce their wedding video.

You may remember Stillman from our CBS 3 report back in November, when we helped another couple get their video from him.

After our story aired, we heard from the Boytims and other couples, like Eileen and Seamus Carroll.

“Basically, I was just angry at the fact that he just kept saying, ‘It’s going to get done, it’s going to get done,’ and it wasn’t getting done,” said Seamus.

Amanda and Ryan Brennan were also waiting for their wedding video.

“We don’t have the memories,” said Amanda. “Photographs can capture those still moments, but they can’t capture my sister singing at the wedding, they can’t capture us doing our first dance”.

Each couple paid Stillman $1500 and signed a contract that did not give a specific delivery date, but estimated completion was in six months.

They had all been waiting between a year and a half and two years.

And there were others. We learned that numerous complaints about Stillman led to an investigation by the Pennsylvania Attorney General’s office.

So, 3 On Your Side went looking for answers.

When asked about all of the people who are concerned about their videos, Stillman said he understood.

“I just got behind schedule; you know I’m not a dishonest person, I’m not ripping anybody off,” Stillman explained and assured he would deliver everybody’s videos.

Stillman admitted to being at least 18 months behind in the work and said personal tragedies and poor health slowed him down.

“I’m just a guy in a bad situation,” he said.

In the meantime, Stillman told us he was willing to at least give the couples the raw footage of their weddings, if they provided a hard drive.

So, we decided to surprise Stacey with video from her wedding, including her grandparents’ last dance.

“Thank you! You got their dance, oh my God, seriously,” Stacey said as she watched the video of her grandparents’ last dance together.

“You just can’t match a love like that,” she said.

Stacey is now going to show the video to her grandmother, who is in hospice care.

And we’re helping the other couples get their raw video too.

Believe it or not, Stillman is still taking on new clients, but he vowed to get all of the videos finished.

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