3 On Your Side: SONY Playstation Problems
PHILADELPHIA (CBS) -- There hasn't been much fun and games for SONY Playstation users. For a week now, the company has suspended online play around the world. As 3-On Your Side Consumer Reporter Jim Donovan tells us, SONY is doing this while it investigates a hacking incident that compromised account information.
The shutdown affects a huge number of people. The Playstation network connects players in live gaming worldwide, as many as 75 million users! The network has been shut down after SONY says an unauthorized person hacked into the system and obtained user information like names, addresses, birthdates and passwords.
In a statement SONY says, "While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility."
The security breach also affects people who want to stream Netflix or watch Hulu Plus on their Playstation console. Users are encouraged to log on and change their passwords, especially if they use the same name or password for other unrelated services or accounts. The company says it's also a good idea to check your account statements and monitor your credit reports.
An outside security firm is investigating. SONY says it expects to restore some services within a week.
Meanwhile, SONY is assuring customers it will not contact them in any way, including by email, to ask for a credit card number, social security number, or any other sensitive information. If you are contacted, it could be someone trying to take advantage.
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Reported by Jim Donovan, CBS 3
