Power Outage Resource Guide
PECO
https://www.peco.com/Pages/Home.aspx
Emergency: 1-800-841-4141
If you have a gas or electric emergency, please call PECO immediately. Representatives are available 24-hours a day to handle your emergency request.
Tell us about the outage so we can send the right crews and equipment to the right location.
Remember, call volume can become very busy during storms and our automated system accepts thousands of calls at a time and gets your information to the right people faster.
Customer Service: 1-800-494-4000
Customer Service Representatives are available Monday through Friday from 7 a.m. to 7 p.m. to assist with your customer service needs. Please provide your 10 digit account number when calling.
http://www.pgworks.com/
Emergency Hotline: 215-235-1212
Customer Service: 215-235-1000
PPL Electric
https://www.pplelectric.com/
PPL Electric Utilities crews are gearing up for wind and snow that may come our way this weekend – preparing to respond to any outages and restore power for customers.
"We've been watching the weather forecast, checking our vehicles and equipment, and fine-tuning our response plan," said Ray Connolly, the PPL director who will lead the team restoring any power outages, in a news release. "If we have outages, our people will be ready."
The company works year-round to make the electric system more reliable for customers, including clearing trees from around power lines, installing stronger poles and wires, and using technology to automatically detect outages and reroute power to turn the lights back on for many customers even before repairs are made.
In advance of any storm that may cause power outages, PPL Electric Utilities wants customers to take necessary precautions to stay safe and offers the following tips:
- If you lose power, report the outage online at www.pplelectric.com or at 1-800-DIAL-PPL.
- Stay away from downed wires, and call us promptly to report them. Also, stay away from damaged poles, as a downed wire could be hidden in the snow.
- Make sure cellphones and other electronic devices are charged.
- Have an emergency kit prepared, with items like a flashlight, batteries, water and canned food. If you already have such a kit, check to be sure the items do not need replacement.
- Follow PPL Electric Utilities on social media and online at www.pplelectric.com for the latest information.
To make it easier for customers to report and track outages, some recent improvements made by PPL include:
- A new mobile-friendly online outage center at www.pplelectric.com/outage.
- A new online outage map where you can see the location and scope of any outages, find out the cause and learn when we expect power to be restored.
- Outage alerts – delivered to customers when outages happen. You can customize your alerts – including how you want to get them and the times you may not want to be disturbed – at pplelectric.com/alerts.
PPL Electric Utilities provides electric delivery service to more than 1.4 million homes and businesses in Pennsylvania and ranks among the best utility companies in the country for customer service and reliability. With 2,300 employees, PPL Electric Utilities is a major employer in the communities it serves. It is a subsidiary of PPL Corporation (NYSE: PPL). For more information, visit www.pplelectric.com.
UGI Utilities
https://www.ugi.com/
The powerful winter storm predicted for Friday evening into Saturday could result in downed power lines and potential electric power outages due to significant snowfall accumulation and high winds.
Customers who experience a service interruption in UGI's Electric Division service area should call UGI at 800-276-2722 to report the power outage.
UGI also recommends customers with special needs make appropriate arrangements, including:
- If you depend on medical equipment for life-support, UGI recommends that you check your back-up power supply or arrange to stay with family or friends.
- If you use a generator during an outage, please make sure it is used safely by following the manufacturer's instructions on proper venting and operation. Never operate a generator indoors, in your garage or basement, or in an enclosed space.
- If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.
Remember that an electric power outage can affect natural gas equipment as well. Blowers and electronic ignitions on newer versions of appliances need electric service to operate. If your gas heater does not relight when electric service is restored, turn the unit off for a moment, then back on. If it still does not light, call a qualified heating professional for service.
If you lose natural gas service that is unrelated to an electric outage, contact UGI at 800-276-2722 (800-652-0550 in UGI Central Penn Gas service area) to report the loss of service.
UGI also recommends customers prepare for an electric outage by creating an emergency outage kit, including the following items:
- Flashlights and fresh batteries (use battery powered flashlights and lanterns rather than candles to minimize the risk of fire);
- Battery-powered radio or television and extra batteries; land line phone with cord (Cordless phones require electricity to operate);
- Battery-powered or windup alarm clock; a supply of bottled water (one gallon per person per day);
- Non-perishable foods that require no heating;
- Hand-operated can opener, blankets, bedding, or sleeping bags and a change of clothes;
- First Aid Kit and prescription medications;
- Special items for infants, the elderly or family members with special needs; pet supplies;
- Extra set of car keys and house keys;
- Emergency Services and UGI telephone numbers.
UGI will be staffed to deal with power outages as quickly as possible.
Additional information on electric outages can be found at www.ugi.com/outages.
Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.
Public Service Electric and Gas Company (PSE&G), New Jersey's largest electric and gas utility, is preparing for the approaching storm system that could bring snow, freezing rain and high winds to the company's service territory. The utility is scheduling additional personnel in the field, fueling trucks and has spare poles and other equipment available.
"While snow and wind normally don't pose a serious problem, icing on lines and trees can increase the possibility of downed wires and power outages," said John Latka, senior vice president of electric and gas operations for PSE&G, in a news release. "Those types of conditions also make it difficult for our crews to get around, and we can't go up in buckets to make repairs if there are high winds. We will respond to outages and no-heat calls around the clock -- as quickly and safely as possible."
In advance of the storm, PSE&G advises customers to prepare an emergency kit that includes:
- Water, one gallon of water per person per day for at least three days
- Food, at least a three-day supply of non-perishable food
- Battery-powered or hand crank radio
- Flashlight and extra batteries
- First aid kit
- Manual can opener for food
- Cell phone with chargers
PSE&G urges its customers to be cautious during and after the storm:
- To prevent carbon monoxide poisoning, do not run any gasoline powered engine, including generators and snowblowers, in a garage or any other enclosed space.
- Downed wires should always be considered "live." Do not approach or drive over a downed line and do not touch anything that it might be in contact with.
To report downed wires or power outages, call PSE&G's Customer Service line at 1-800-436-PSEG. Also, customers can report outages by logging into their PSE&G account online or by texting "OUT" to 4PSEG (47734). The utility's mobile-friendly website includes an "Outage Map" that is updated every 15 minutes and displays the location and status of power outages in PSE&G's service area.
Atlantic City Electric
https://www.atlanticcityelectric.com/
Atlantic City Electric is closely monitoring the weather forecast that calls for snow, rain and strong winds which could potentially affect the company's service territory Friday evening and through the weekend. The National Weather Service has issued a hazardous weather outlook for the region.
High winds and heavy, wet snow can weigh down tree limbs and bring them into contact with power lines causing power outages. Wet snow can also adversely affect saturated soil and allow trees already weakened by previous storms to fall onto power lines and equipment, causing power outages. Outages can also occur due to drivers skidding into utility poles along icy and snow-covered roads.
In addition to internal crews available 24 hours a day throughout the weekend, Atlantic City Electric has overhead line contractors and tree crews available to assist in any restoration effort.
Should outages occur, Atlantic City Electric will work around the clock to restore service, however, customers should be prepared for the possibility of service interruptions which could last several days depending on the damage to the electric system. For the safety of the overhead line personnel, if sustained winds reach 35 mph, work that requires raising a bucket/arm boom will be interrupted until it is safe for the crews to continue.
Atlantic City Electric coordinates with state, county and local emergency management officials during severe storm events. Our call Centers are staffed and prepared for this event.
Safety is our No. 1 priority. We urge our customers to stay clear of working crews and any wires hanging loose from poles or lying on the ground. Customers should always assume that downed wires are energized and avoid them. Customers are asked to immediately report a downed wire by calling 1-800-833-7476.
Preparedness tips for Atlantic City Electric customers:
- Assemble an emergency storm kit. Include a battery-powered radio or television, flashlight, a first-aid kit, battery-powered or windup clock, extra batteries, special needs items, an insulated cooler and a list of important and emergency phone numbers.
- Keep at least a three-day supply of nonperishable foods and bottled water and have a hand-operated can opener available.
- Have adequate prescription medicines or infant supplies on hand.
- Make sure you have a telephone with a cord or cell phone to use as a backup. Cordless telephones require electricity to operate and won't work if there is an outage.
- Identify a safe alternate location in case of an extended outage.
- Tune to local news broadcasts for the latest weather and emergency information.
- Follow the advice of local emergency management officials.
General Safety Tips:
- Protect electronic equipment. Unplug sensitive electronics or plug computers and other sensitive equipment into surge suppressors and consider an uninterruptible power supply for temporary battery backup power.
- If a portable generator is needed, follow the manufacturer's instructions and use only when necessary. Never run a generator indoors or inside an attached garage. Be sure to place the generator outside where deadly exhaust fumes will not enter into the home.
- Do not connect a generator directly to the home's wiring. If a generator is plugged into the electrical circuits of a home, power can back-feed into Atlantic City Electric's lines, which can injure or kill utility workers fixing downed power lines. It also can cause downed lines to re-energize.
- Turn off power to flood-prone basement appliances if it is safe to do so. However, if using an electrically operated sump pump, the customer should not turn off the power.
We also ask customers to let us know if they lose their power. They can report outages by calling 1-800-833-7476, visiting www.atlanticcityelectric.com or through our mobile app, available for download at www.atlanticcityelectric.com/mobileapp. It's important that customers report their outages and request a call back to verify their power has been restored.
To report gas leaks, call: 1-800-582-7060
https://www.firstenergycorp.com/jersey_central_power_light.html
If you have a downed power line or another hazardous situation, do not complete this form.
Instead, call 1-888-LIGHTSS (1-888-544-4877) immediately.
Report Power Outage: https://www.firstenergycorp.com/outages_help/Report_Power_Outages.html
https://www.delmarva.com/Delmarva Power is closely monitoring the weather forecast that calls for snow, rain and strong winds which could potentially affect the company's service territory Friday evening through the weekend. The National Weather Service has issued a hazardous weather outlook for the region.High winds and heavy, wet snow can weigh down tree limbs and bring them into contact with power lines causing power outages. Wet snow can also adversely affect saturated soil and allow trees already weakened by previous storms to fall onto power lines and equipment, causing power outages. Outages can also occur due to drivers skidding into utility poles along icy and snow-covered roads. In addition to internal crews available 24 hours a day throughout the weekend, Delmarva Power has overhead line contractors and tree crews available to assist in any restoration effort.Should outages occur, Delmarva Power will work around the clock to restore service, however, customers should be prepared for the possibility of service interruptions which could last several days. Delmarva Power coordinates with state, county and local emergency management officials during severe storm events.Customers are asked to please call in any outages and stay away from any downed wires. To report outages and downed wires, call 1-800-898-8042 (New Castle, Cecil and Harford counties) or 1-800-898-8045 (Kent and Sussex counties and Eastern Shore of Maryland). Follow the prompts and ask for a call back to confirm that power has been restored. Outages also may be reported through www.delmarva.com or our mobile app, available for download at www.delmarva.com/mobileapp. For natural gas emergencies in New Castle County, call 1-302-454-0317.Storm preparedness tips for Delmarva Power customers:
- Assemble an emergency storm kit. Include a battery-powered radio or television, flashlight, a first-aid kit, battery-powered or windup clock, extra batteries, special needs items, an insulated cooler and a list of important and emergency phone numbers.
- Keep at least a three-day supply of nonperishable foods and bottled water and have a hand-operated can opener available.
- Have adequate prescription medicines or infant supplies on hand.
- Make sure you have a telephone with a cord or cell phone to use as a backup. Cordless telephones require electricity to operate and won't work if there is an outage.
- Identify a safe alternate location in case of an extended outage.
- Tune to local news broadcasts for the latest weather and emergency information.
- Follow the advice of local emergency management officials.
General Safety Tips:
- Protect electronic equipment. Unplug sensitive electronics or plug computers and other sensitive equipment into surge suppressors and consider an uninterruptible power supply for temporary battery backup power.
- If a portable generator is needed, follow the manufacturer's instructions and use only when necessary. Don't overload it. Turn it off at night while asleep and when away from home. Never use a generator inside the home.
- Turn off power to flood-prone basement appliances if it is safe to do so. However, if using an electrically operated sump pump, the customer should not turn off the power.
- Follow local news broadcasts for the latest weather and emergency information
For more information about Delmarva Power, visit www.delmarva.com. Follow on Facebook at www.facebook.com/delmarvapower and Twitter at www.twitter.com/delmarvaconnect. Their mobile app is available at www.delmarva.com/mobileapp.
