Philly 311

File photo of SEPTA Weekly TransPass (credit: James Sanderlin)

Former Philly 311 Coworkers Charged With Counterfeiting SEPTA TransPasses

A federal indictment says a former Philly 311 employee and a co-worker schemed to make and sell more than 2,000 counterfeit monthly SEPTA TransPasses.


(credit: Ian Bush/KYW)

City: Upgrade Makes Philly 311 Smarter, More Social

Just like your smartphone alerts you when a software upgrade is available, the city is putting out the word that Philly 311 has gotten an overhaul. Officials say customers are getting a smarter, more social service.


(Operators handle calls in the City of Philadelphia's 311 call center.  File photo by John McDevitt)

Butkovitz Says City’s 311 Call Center Operates Around the Clock, Only For Some

By contrast, the 311 for the rest of us operates only 12 hours a day, and only Mondays through Fridays.


(Philadelphia's emergency management operations center.  Credit: Mike Dunn)

Philadelphia Emergency Office Goes Into High Gear

The City of Philadelphia has fully activated its emergency operations center, and three shelters were opened for city residents who have left their homes in advance of potential flooding from Hurricane Sandy.


The Philly 311 Call Center is fielding thousands of calls related to Hurricane Sandy. (Credit: Mike DeNardo)

311 Call Center Inundated With Calls

The city’s 311 Call Center, fielded more than 6,200 calls in a 24-hour period by 7:15, this morning.


The 311 app for iPhone. (Credit: Ed Fischer)

Philadelphia Launches 311 App

Now available for download, a free app that makes it simple to put Philadelphia government to work for you.


City Managing Director Rich Negrin (third from left), at PhillyStat meeting. (Credit: Steve Tawa)

Philadelphia Police Participating In 311 Pilot Program

The Philly 311 call system wants to improve the delivery of city services by hooking up with Philadelphia Police officers in troubled neighborhoods.


Photo by Jekina Wade

3-On Your Side: Sidewalk Showdown

Imagine the city damages your sidewalk. Then you’re told, sorry it’s up to you to fix it. That’s what happened to one CBS 3 viewer.