CBS News Analyst Jill Schlesinger reports that jobs in customer service are expected to grow:
If you’d like to share negative thoughts about a restaurant experience or contractor, there are many opportunities to post customer reviews online, but prepare to be sued.
Nearly every consumer has experienced it at one point or another, but it seems Americans’ patience with poor customer service is wearing thin. 3-On Your Side Consumer Reporter Jim Donovan has some advice on how to get the customer service you want.
Most times your complaints about bad service just don’t get heard but Gripe can make a difference through social media.
Using the power of social networks, a site like gripe can generate real momentum in making change and putting power in the hands of the consumer.