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Customer Service

Lawsuits Arise Out Of Customer Review Websites

If you’d like to share negative thoughts about a restaurant experience or contractor, there are many opportunities to post customer reviews online, but prepare to be sued.

01/22/2013

Customer Service

3-On Your Side: Survey Shows Most Get Poor Customer Service

Nearly every consumer has experienced it at one point or another, but it seems Americans’ patience with poor customer service is wearing thin. 3-On Your Side Consumer Reporter Jim Donovan has some advice on how to get the customer service you want.

06/24/2011

(credit:  Mike Clarke/Getty Images)

Gri.pe

Most times your complaints about bad service just don’t get heard but Gripe can make a difference through social media.

06/16/2011

(credit:  Mike Clarke/Getty Images)

Gri.Pe

Using the power of social networks, a site like gripe can generate real momentum in making change and putting power in the hands of the consumer.

03/17/2011