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Annual Airline Quality Rating Results

By Jim Donovan: A big drop in customer complaints helped U.S. airlines post their best ratings ever last year even though more flights were late and more bags were mishandled. That’s according to researchers from […]

04/08/2014

(credit: CBS3)

3 On Your Side: Too Big To Shop?

At this store, there are strict limits on sizes. And that policy is drawing howls of protest on the internet. Natasha Brown has a 3 On Your Side special report.

05/16/2013

3 on your side

3 On Your Side: Virgin America Best Airline, United Worst

3 On Your Side Consumer Reporter Jim Donovan breaks down the numbers.

04/08/2013