Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
It seems every time you turn around there is an announcement of another auto recall. Roughly one out of every 10 cars and trucks on the road has been recalled this year.
Deceptive advertisements that promise to help you lose weight are everywhere and some lawmakers in Washington D.C. are tired of it
Apple makes some of the most popular smart phones, tablets, and laptops, but when it comes to getting a deal on one, it all depends on where you shop.
By Jim Donovan: Frontier Airlines is expanding its service at Trenton-Mercer Airport with the addition of nonstop service to Milwaukee, Wis., Minneapolis, Minn. and St. Louis, MO. To kick-off these inaugural flights, Frontier is offering [...]
By Jim Donovan: There’s only one thing better than a bargain, and that’s a freebie! The July 2014 issue of ShopSmart magazine, from Consumer Reports, highlights more than a dozen sites great for grabbing free [...]
By Jim Donovan: Wegmans Food Markets, Inc. is voluntarily recalling Wegmans Ice in 18 lb. (UPC 77890 29200) and 7 lb. (UPC 77890 29197) bags sold between January 1 and June 10, 2014. This recall [...]
The last thing that probably comes to mind when you think of a barbecue on your deck is third degree burns and concussions. But 3 On Your Side consumer reporter Jim Donovan finds that each year that’s exactly what happens to dozens of people when the deck floor below suddenly gives way.
3 On Your Side Consumer Reporter Jim Donovan sorts through some of the basics.
By Jim Donovan: United Airlines has announced that is making a big change to its frequent flyer program. Beginning in March United will credit miles based on money spent, not miles flown. Elite members of [...]
By Jim Donovan: The Pennsylvania Attorney General’s office is warning consumers about unsolicited telephone calls from scam artists claiming to be from a government or non-profit health organization. The callers tell consumers that they are [...]
3 On Your Side’s Jim Donovan takes a look at the jobs landscape and what’s happening before and after a hire.
On Capitol Hill this week, panels are looking at the looming crisis of student loan debt. With a new graduating class facing their tabs, 3 On Your Side consumer reporter Jim Donovan looks at ways to manage college debt wisely.
Who Wants a FREE Doughnut? Well tomorrow, Friday June 6 is National Doughnut Day and several doughnut shops are offering FREE treats. Stop in to a participating Krispy Kreme for a FREE doughnut of any [...]
By Jim Donovan The New Jersey Division of Consumer Affairs, and the New Jersey Board of Public Utilities announced they have filed suit against three third-party energy suppliers – Palmco Power, HIKO Energy, Systrum Energy [...]
As 3 On Your Side consumer reporter Jim Donovan finds, some companies are now including clauses in their contracts that will limit your ability to give them an online review.