Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
3 On Your Side Consumer Reporter Jim Donovan takes a look at potentially priceless perks just in time for shopping season
The hum of leaf blowers will be a familiar sound this weekend with many people cleaning up the last batch of leaves on their property. But the noise isn’t what’s concerning some people, it’s a potential health hazard. 3 On Your Side Consumer Reporter Jim Donovan has that story.
Pre-paid credit cards are becoming increasingly popular. That has a federal agency pushing for some of the same protections consumers have when using other cards.
In less than a week millions of people will be hitting the road to celebrate Thanksgiving. Many could be driving on tires that put them at risk. How was your last flat tire fixed? As 3 On Your Side Consumer Reporter Jim Donovan finds, a faulty repair could change a life forever.
By Jim Donovan: If you travel on JetBlue, beginning next year you may need to shell out some extra money if you decide to check luggage at the last minute. The airline said Wednesday that […]
As Black Friday gives way to Grey Thursday and Cyber Monday continues to grow — strategizing for the best deals can be confusing.
By Jim Donovan: We’re just days into open enrollment under the Affordable Care Act (aka Obamacare) and while people begin reviewing their health insurance coverage options I wanted to be sure that everyone was aware […]
She claims to be a doctor and landlord, yet she rents out homes she doesn’t own! 3 On Your Side’s Jim Donovan first told you about her several years ago. Now wanted by police, some say she’s the queen of scams and is still up to her old tricks.
By Jim Donovan: Wells Fargo is hosting a free Home Preservation Workshop for customers who may be facing financial hardships and unable to pay their mortgage. The event will be held on Thursday, November 20 […]
It’s a new way to potentially steal your keys and break into your house. 3 On Your Side Consumer Reporter Jim Donovan tests whether a snapshot of your key could be the secret to opening the door to your home.
3 On Your Side Consumer Reporter Jim Donovan looks at the expectations, and what consumers need to know.
Most Americans know about large data breaches that have affected a number of retailers, banks and online sites over the past year. But Jim Donovan finds, that’s not changing the majority of shoppers’ habits.
One of the busiest travel periods of the entire year is just about two weeks away. If you haven’t booked Thanksgiving airfare yet, you’re not entirely out of luck.
You know what they say, there’s no such thing in life as a free lunch. But what if you went to a restaurant and had to pay extra for condiments or a glass of water? 3 On Your Side Consumer Reporter Jim Donovan looks at an increasing trend that some say is tough to swallow.
The U.S. unemployment rate fell to 5.8 percent in October, the lowest level since July 2008 and down from 7.2 percent a year earlier. Employers have now added at least 200,000 jobs for nine straight months — the longest such stretch since 1995.