Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan: There are few things that I enjoy less than car buying. Quite frankly I’d rather visit my dentist for a root canal. Between having to deal with pushy sales people and having […]
The Internal Revenue Service is launching a criminal investigation after revealing that information on more than 100,000 tax payers was accessed by thieves online.
By Jim Donovan: Clarifi, the region’s leading personal finance organization, and Capital One 360’s Philadelphia café are teaming up to hold 2 FREE money workshops. Participants are encouraged to grab a coffee and take part […]
By Jim Donovan Ford is recalling nearly 423,000 cars and SUVs in North America because the power-assisted steering can fail while they’re being driven. Ford says an intermittent electrical connection can cause the power steering […]
3 On Your Side Consumer Reporter Jim Donovan takes a look at how that optimism is translating into actual opportunities.
By Jim Donovan: Precut fresh fruits, veggies, and meats may help get dinner on the table faster, but the markups on these can be huge. The June 2015 issue of ShopSmart, from Consumer Reports, uncovered […]
The biggest recall in automotive history involving exploding air bags is causing lots of confusion for consumers. With nearly 34 million airbags needing to be replaced, 3 On Your Side Consumer Reporter Jim Donovan finds that most drivers don’t even know if their vehicle is affected and likely won’t know for some time.
3 On Your Side Consumer Reporter Jim Donovan takes a look at drivers’ plans for the Memorial Day weekend.
It’s now the largest auto recall in U.S. history. Nearly 34 million airbags were declared defective today by the Japanese company that made them. This is an expansion of a previous recall and comes after a year of back and forth between safety regulators and the world’s largest airbag manufacturer, Takata Corp.
By Jim Donovan: United Parcel Service, the world’s largest delivery service, is in hot water after it was alleged that the company didn’t deliver packages on time, and then they lied about it. UPS will […]
First comes a loud crash, then glass shattering in their car. Many people across the country have had it happen to them, a sunroof explosion! 3 On Your Side Consumer Reporter Jim Donovan has more on the potentially dangerous problem.
There’s plenty for new college grads to celebrate at this time of year, but there’s also plenty to do to make sure post-college life is on the right financial footing. 3 On Your Side Consumer Reporter Jim Donovan offers some advice for new grads looking to build a credit history.
By Jim Donovan: When shopping for sunscreen, SPF (sun protection factor) is usually an important feature for consumers. Consumer Reports recently tested 34 sunscreens and found almost a third of them didn’t meet the SPF […]
They say they’re getting bills they don’t even owe, and when they try to get answers they’re simply ignored. 3 On Your Side Consumer Reporter Jim Donovan tells us about a medical practice whose patients say they’re getting double billed.
3 On Your Side Consumer Reporter Jim Donovan finds, one cost related to raising children is rising very quickly