Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Bankrate finds 39 percent of 18 to 29-year-olds are more likely to turn their backs to the markets and choose cash as their number one long term investment.
By Jim Donovan: GameStop is the latest retailer to announce holiday hiring plans. GameStop says it will be hiring 25,000 workers across the U.S. this holiday season, including opening up over 1,000 jobs in the […]
3 On Your Side consumer reporter Jim Donovan looks at the rankings and has tells us about a popular feature that’s being blamed as a big problem in new vehicles.
By Jim Donovan: Sometimes waiting to shop at a specific time can lead to big savings. In the November issue of ShopSmart, from Consumer Reports, experts share the best times for shoppers to look for […]
Staying within a budget can be time consuming, a headache and a chore that many people struggle to handle. But 3 On Your Side Consumer Reporter Jim Donovan shows a way you can pay bills and balance accounts, and it’s as easy as texting your friends.
3 On Your Side Consumer Reporter Jim Donovan finds, the terms used in automotive ads and on the car lot, may be confusing.
By Jim Donovan: Burlington County residents will have one last opportunity this year to shred confidential documents and safely dispose of computers, TVs, and more on Saturday, November 1st from 9 am – 1 pm. […]
Going out this weekend and need to find a sitter to watch the kids? Well these days more and more boys are getting into the baby-sitting business. 3 On your Side consumer reporter Jim Donovan finds they’re signing up for kid duty after realizing they can earn big bucks.
By Jim Donovan: I recently alerted CBS 3 viewers about a subscription scam involving the New York Times, well now the Philadelphia Inquirer and Daily News are warning subscribers about fraudulent renewal notices too. The […]
3 On Your Side Consumer Reporter Jim Donovan has advice for fans seeking the best seats.
By Jim Donovan: Some good news to report for potential home buyers or those looking to refinance. For the fifth straight week mortgage rates have fallen. Mortgage company Freddie Mac said today that the nationwide […]
In this week’s Angie’s List report, Jim Donovan has some things you need to know before you choose an auto body shop.
3 On Your Side Consumer Reporter Jim Donovan finds there’s lots of confusion over which vehicles are actually considered unsafe.
By Jim Donovan: The process of planning and paying for college can certainly put a strain on your wallet. It can also put a strain on your family relationships. In an effort to support families […]
By Jim Donovan: Millions of older Americans who rely on federal Social Security benefits will get a 1.7 percent increase in their monthly payments next year, the government announced Wednesday. The increase amounts to about […]