Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Do you have any valuable pieces of jewelry in your home? When was the last time you had them appraised? In this week’s Angie’s List report, Jim Donovan explains why you might want to get it done soon.
As 3 On Your Side Consumer Reporter Jim Donovan finds, this goes way beyond simply squabbling over finances.
With the recent rash of data breaches, most consumers are checking their credit report more regularly. In fact 3 On Your Side Consumer Reporter Jim Donovan can’t pass up an opportunity to remind people to check theirs! But do you know what to do if you find a mistake? Well Jim does, and breaks things down for us.
By Jim Donovan: Think that you work hard for your money? Well according to data gathered by Locality.com for one million businesses nationwide, Philadelphia was ranked the #31 hardest working city in the U.S. To [...]
They called claiming to be with Verizon, and told him he was entitled to receive some extra cash. But something just didn’t seem right. 3 On Your Side Consumer Reporter Jim Donovan tells us about one man’s experience with what’s being called the $54 scam.
The numerous security breaches at corporations and universities recently has provided us all enough reasons to check our credit reports. But if you spotted an error on your credit report, would you know who to contact? 3 On Your Side Consumer Reporter Jim Donovan takes a look at these sorts of crediting errors and the people responsible for resolving them.
By Jim Donovan: Being the “uncle” of a 16-year old dog named Bailey (see photo), this caught my eye and I wanted to be sure to share it with you. (By the way, you can [...]
As the residents of the South Fork townhouse complex begin to search through the rubble of yesterday’s explosion and start the long process of rebuilding and replacing what was lost, insurance will undoubtedly play a big role. That’s why as 3 On Your Side Consumer Reporter Jim Donovan tells us, being prepared in advance of a disaster is essential.
3 On Your Side Consumer Reporter Jim Donovan tells us about some of the best things to buy in March and what you may want to put off purchasing.
As 3 On Your Side Consumer Reporter Jim Donovan finds, you may not be covered the way that you think.
By Jim Donovan: The owner of a Wilmington-area furniture store named The Amish Mill has been fined $23,000 for violating Delaware’s consumer protection laws. The Delaware Attorney General’s Consumer Protection Unit found that he assessed [...]
3 On Your Side Consumer Reporter Jim Donovan looks at an annual campaign to get Americans putting more in the bank.
Enrollment had a rocky start, but now seems to be gaining steam. President Obama today said about 4 million people have signed up for health insurance through federal or state marketplaces set up under his health care law. With the deadline to enroll just a little more than a month away, 3 On Your Side Consumer Reporter Jim Donovan finds there’s a final push to get the word out.
They were looking to save money, but instead their electric bills are now going through the roof. The awful winter weather isn’t the only reason some are getting outrageous power bills.
The victim in this case is 93-years-old, scammed by a man from his neighborhood that he had hired to cut his lawn and do odd jobs.