Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan: Adding a teenage driver to a married couple’s car insurance policy leads to a 79% higher average annual premium, according to a new insuranceQuotes.com report. Teenage males (+92%) are much more expensive [...]
Before you book your next trip, you might want to break out your luggage and a measuring tape. Airlines are cracking down on carry-ons!
A national safety organization has compiled a list of cars that are reasonable in price and reliable in safety. 3 On Your Side Consumer Reporter Jim Donovan has the details.
By Jim Donovan: The New Jersey Division of Consumer Affairs has issued Notices of Violation to 68 home improvement contractors due to alleged violations of consumer protection law. The state is seeking a total of [...]
They downloaded gaming apps without their parents’ permission, yet the parents still had to foot the bill! Now for the second time this year, the Federal Trade Commission is going after a company that allowed it to happen.
Planning a plane trip anytime soon? Don’t forget to pack some patience! As 3 On Your Side consumer reporter Jim Donovan finds, the hassles of flying are leading travelers to find other types of transportation.
By Jim Donovan: Always ready to help spread financial know-how, local nonprofit organization Clarifi is offering free workshops to empower women with their money and help families with the process of planning and paying for [...]
By Jim Donovan: You know I love FREE stuff, and for 7-Eleven fans you’re in luck. In honor of today’s date, which happens to be 7/11, the 7-Eleven chain is giving away FREE small Slurpees. [...]
As 3 On Your Side consumer reporter Jim Donovan finds, your car may be spying on you and the information it collects might be used against you.
The Memorial Day and Fourth of July weekends are behind us, but there’s still plenty of time for a summer road trip. With higher gas prices, many consumers are looking for ways to save in other areas. 3 On Your Side consumer reporter Jim Donovan has some advice to help you stay on budget.
If you’ve experienced tree related damage, 3 On Your Side Consumer Reporter Jim Donovan has information on filing an insurance claim for repairs.
By Jim Donovan: The Port Authority of New York and New Jersey has learned of an email phishing scam which appears to be an attempt to collect unpaid tolls. The Port Authority is advising EZ [...]
3 On Your Side consumer reporter Jim Donovan reminds us, there are other ways trim costs and save energy.
Both use Google’s new android software and respond to voice commands, processing information within a few seconds.
By Jim Donovan: Although the national average price of gas has remained relatively steady as we approach the Independence Day holiday, prices at the pump remain at a six-year high for this time of year. [...]