Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
New enrollment numbers released by the federal government confirm there was a surge in people applying for health insurance at the end of December under the Affordable Care Act. Most of those who have enrolled so far are older Americans. In fact young adults ages 18 to 34 accounted for only a quarter of the enrollment. 3 On Your Side Consumer Reporter Jim Donovan takes a look at some of the local numbers for us.
When the cell phone bill arrives each month, do you just open it, cringe at the fees and send in the payment? Well as 3 On Your Side Consumer Reporter Jim Donovan finds, you may want to speak up! It could save you big bucks and keep money in your pocket.
How will these new rules impact you down the road? 3 O Your Side consumer reporter Jim Donovan takes a look.
By Jim Donovan: General Motors is recalling about 370,000 trucks because of a fire risk. The recall involves 2014 Chevy Silverados and GMC Sierra full-size trucks. GM says the vehicles have problems with their computer [...]
Some call it a scam that arrives in your mailbox. Official looking envelopes that appear to be from a government agency. But 3 On Your Side consumer reporter Jim Donovan warns, you may want to look twice before you get taken.
3 On Your Side’s Jim Donovan has a uplifting story of photos lost, that due to one couple’s efforts, are now back where they belong.
Many people plan to stay clear of the mall for a while and rest their credit cards, but 3 On Your Side Consumer Reporter Jim Donovan says bargain hunters can find some great deals in January.
A new year, a fresh start, and for many — big plans for big changes. If you’ve made a resolution to improve your finances in 2014, 3 On Your Side Consumer Reporter Jim Donovan joins us with some advice.
With the snow and bitter cold temperatures heading our way, many drivers are just now realizing that they really aren’t prepared. So 3 On Your Side consumer reporter Jim Donovan has advice to get your car ready for the this latest round of weather
Did you end up with a holiday gift that’s not exactly a perfect fit? If so, you’d better pay attention to those return policies or you could get stuck with that gift. As 3 On Your Side Consumer Reporter Jim Donovan finds, after the holiday shopping rush, comes the holiday return dash.
As 3 On Your Side Consumer Reporter Jim Donovan tells us, at least one big bank is not taking any chances and some last-minute shoppers may be frozen in their tracks because of the security breach.
By Jim Donovan: The Obama Administration has announced that it will extend the enrollment deadline for coverage under the Affordable Care Act by one day. People seeking to have health insurance coverage beginning January 1 [...]
By Jim Donovan: Not every product lives up to its claims, and others sometimes exceeds expectations. The January 2014 issue of ShopSmart, from Consumer Reports, spotlights dozens of products in six categories – cleaning and [...]
Tipping is something that most people do year-round, but during the holidays, it can get more confusing. It’s a topic that comes up every year and as 3 On Your Side Consumer Reporter Jim Donovan tells us, it still leaves many scratching their heads.
By Jim Donovan: Does the thought of assembling Barbie’s Dream Condo Complex or a 10-speed bike in time for Christmas have you shaking your head? Well I’ve got some good news for you. The folks [...]