Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
There used to be a time when you’d go to a new city, book a hotel and ask the concierge where the best place to eat or play was. Now, travel-related apps and services let tourists ask those who are really in the know – the locals themselves. 3 On Your Side Consumer Reporter Jim Donovan takes a look at this tech and travel trend.
Tomorrow is the fourth of July – a time for barbeques, backyard parties and of course, fireworks. But as 3 On Your Side Consumer Reporter Jim Donovan reminds us, those brilliant symbols of our nation’s birthday can also be very dangerous.
Plan on grilling out this holiday weekend? One man’s favorite burger sent him to a hospital.
3 On Your Side Consumer Reporter Jim Donovan shares a way crooks are stealing money when people reload their cards.
By Jim Donovan: I told you about this in November, but now you really need to pay attention. Beginning today Jet Blue customers who purchase the airline’s lowest tier of fares (known as blue fares) […]
By Jim Donovan: With the summer travel season in full swing, CardHub today released its 2015 Travel Insurance Report, which examines the coverage that the most popular credit cards provide for things like trip interruptions, […]
3 On Your Side Consumer Reporter Jim Donovan takes a look at jobs that are best poised for growth now, and in the long term.
By Jim Donovan: Men’s Wearhouse is in the midst of its eighth annual National Suit Drive, an initiative that collects donations of gently-used professional attire for unemployed Americans. Clothing collected at Men’s Wearhouse stores between […]
By Jim Donovan: PPL Electric Utilities says it’s seeing a spike in scam calls where customers are threatened with getting their power shut off unless they make an immediate payment. PPL sent this note out […]
Anheuser-Busch has reached a preliminary settlement in a class-action lawsuit over the labeling of their Beck’s beer.
By Jim Donovan: Lululemon is recalling 133,000 women’s tops because of concerns related to the draw strings. The recalled tops have an elastic draw cord with hard metal or plastic tips in the hood or […]
It happens after every big storm. You have a tree that falls in your yard, on your house, or is on top of your car and someone knocks on your door offering to get rid of it. Well you don’t want to hire just anyone.
If you’ve experienced tree-related damage, 3 On Your Side Consumer Reporter Jim Donovan has information on filing an insurance claim for repairs.
3 On Your Side consumer reporter Jim Donovan finds, job seekers are now connecting with potential employers in a variety of innovative ways.
By Jim Donovan: Amazon’s local fulfillment center in Robbinsville, NJ will be hosting an in-person hiring event today, Wednesday, June 24 from 10:00 am to 7:00 p.m. The hiring event is being held at the […]