Jim Donovan is a 14-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Did you get any gift cards this holiday that you weren’t exactly thrilled to receive? Well, instead of just letting them collect dust in a drawer, one big box retailer is allowing you to trade them in.
The Better Business Bureau is out with its list of top scams for 2015. The scams vary in name but they’re similar in the way they work.
The National Retail Federation says about 15% of holiday gifts are returned. So, it’s not over at the malls just yet.
This is up from 34% when this question was last asked in March 2014.
Do you enjoy earning perks like airline miles, points towards free hotel rooms and even cash back from your credit cards? For many, playing the “rewards game” can lead to some big payouts, but there can also be a downside.
The National Retail Federation says nearly 60% of people are self-gifting — or buying themselves presents.
Some analysts expect the lower prices to linger into January.
Gift cards are easy to buy and you don’t have to worry that someone won’t like what you pick out. But what if you lose them?
The survey shows that the number of Americans with no debt is growing, but so is the number of indebted Americans who say they’ll never get out.
The study divided the average annual cost to insure each vehicle by its manufacturer’s suggested retail price to determine which cars are relative bargains to insure and which carry a surprisingly high insurance burden.
As part of its “Home for the Holidays” promotion, the Burlington County Animal Shelter is waiving all pet adoption fees through the month of December. With the shelter nearing capacity, staff and volunteers are working harder than ever to find homes for the animals.
Are you in the market for a new car? Well the Insurance Institute for Highway Safety has revealed its top picks for 2016.
To buy or not to buy, around the holidays it seems that everything is on sale. But how do you know when you’re getting a really good deal? 3 On Your Side Consumer Reporter Jim Donovan has advice for bargain hunters.
The Affordable Care Act requires that all Americans be covered by some sort of health insurance.
One of the best parts of the holiday season is looking at all the beautiful lights and decorations. And no doubt many of people will take advantage of the mild weather to get decorations hung this weekend.