Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
It happens after every big storm. You have a tree that falls in your yard, on your house, or is on top of your car and someone knocks on your door offering to get rid of it. Well you don’t want to hire just anyone.
If you’ve experienced tree-related damage, 3 On Your Side Consumer Reporter Jim Donovan has information on filing an insurance claim for repairs.
3 On Your Side consumer reporter Jim Donovan finds, job seekers are now connecting with potential employers in a variety of innovative ways.
By Jim Donovan: Amazon’s local fulfillment center in Robbinsville, NJ will be hosting an in-person hiring event today, Wednesday, June 24 from 10:00 am to 7:00 p.m. The hiring event is being held at the […]
More and more Americans are taking on home improvement projects for themselves.
June is peak time for weddings. Invitations, flowers and food are among the things that drive up the cost. But they also can increase a celebration’s toll on the environment, and for many couples, that’s a big concern.
By Jim Donovan: As interest rates remain low, now may be a good time to buy a home for those who are financially prepared. So Wells Fargo will host a free Homeownership Opportunities Fair on […]
Do you prefer points or getting cash-back? When it comes to reward cards – most sound like a great deal. But which one is best for you? 3 On Your Side Consumer Reporter Jim Donovan take a look at what’s available.
3 On Your Side Consumer Reporter Jim Donovan takes a look at the numbers.
In this week’s Angie’s List report, Jim Donovan takes a look at sod versus seed so you can decide which one is best for your lawn.
By Jim Donovan: GreenDrop of Media has partnered with Wiggins Shredding to host a free shredding event for donors in the Media area, Saturday, June 13 between 9 a.m. and 12 noon. Consumers are invited […]
It’s June, temperatures are rising, and Americans are spending time at the pool. So it’s a good time for some reminders about keeping everyone safe in the water. 3 On Your Side Consumer Reporter Jim Donovan has the details.
By Jim Donovan: With the summer vacation season about to be in full swing, Pennsylvania Attorney General Kathleen Kane today offered consumers tips to ensure travelers have a smooth rental car experience. Shop Around To […]
By Jim Donovan: Beginning July 9th Carnival Cruise Lines is banning passengers from bringing bottles of water on board its ships. It seems that some passengers have been smuggling booze in water bottles and passengers […]
Travel insurance can reimburse you for lost luggage, canceled flights, and even help when you’re sick, injured or have to come home early unexpectedly. But how far does the coverage go? 3 On Your Side consumer reporter Jim Donovan explains.