Jim Donovan

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Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

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3 On Your Side: Selling To Your Senses

3 On Your Side Consumer Reporter Jim Donovan explains how the five senses are adding up to stronger sales.



McDonald’s Raising Pay For Workers At Company-Owned Locations

By Jim Donovan: McDonald’s says it’s raising pay for workers at its company-owned U.S. restaurants, making it the latest employer to sweeten worker incentives in an improving economy. Starting in July, the company says wages […]


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NJ & PA Among Most Financially Literate States

By Jim Donovan: National Financial Literacy Month begins today. How financially literate are you? The personal finance website, WalletHub, has released its report on 2015’s Most & Least Financially Literate States, which analyzes financial education […]


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3 On Your Side: Money Making Apps

It’s the newest, high tech way to make extra cash. Using apps that offer to pay you for doing tasks. But just what could you be trading, even risking, for those extra bucks? 3 On Your Side Consumer Reporter Jim Donovan takes a look.


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3 On Your Side: New Regulations For Water Heaters

New federal regulations for water heaters go into effect in just a few weeks. The new rules are designed to make the heaters much more efficient.


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Blog: Nearly Half of Americans Are Saving Virtually Nothing

By Jim Donovan: Nearly half of Americans are saving no more than 5% of their incomes, according to a new Bankrate.com report. One in five (18%) are saving nothing at all, plus 28% who are […]


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3 On Your Side: Majority Of Travelers Frustrated When Flying

Airlines have found plenty of creative ways to charge more fees over the last few years, and most passengers aren’t happy with them. As 3 On Your Side Consumer Reporter Jim finds, another fee could be going up, and it’s one fee that all air travelers have to pay.


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PA Electricity Supplier May Shell Out $2.3 Million More In Refunds

By Jim Donovan: The Pennsylvania Attorney General’s office today announced a proposed settlement with an electric generation supplier accused of deceptively marketing its variable electric rates to Pennsylvania consumers, many of whom filed complaints about […]


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3 On Your Side: Former Casino Workers Could Be Targeted As Unemployment Benefits Run Out

First they lost their jobs, now many are losing their unemployment benefits. Next, could they be targeted by scam artists? 3 On Your Side Consumer Reporter Jim Donovan has a warning for former casino workers who may be struggling to remain in their homes.


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PA Attorney General Sues Drivehere.com, Car Vision and Carvision.com

By Jim Donovan: The Pennsylvania Attorney General’s office has filed a lawsuit against three Philadelphia-area car dealerships and their president amid allegations that they sold and leased used cars at inflated prices, used deceptive business […]


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Blog: Wegmans Hiring For Concordville/Glen Mills Location

By Jim Donovan: Wegmans has announced that it’s now hiring and training full-time employees for its Concordville store in Glen Mills, set to open Nov. 8, 2015. The Concordville store will employ approximately 525 people, […]


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GM Recalls 92,000 Chevy Malibu Sedans For Sunroof Control Problem

By Jim Donovan: General Motors is recalling nearly 92,000 Chevrolet Malibu midsize sedans to fix a problem with the power sunroof controls. The recall covers cars from the 2013 through 2015 model years. The automaker […]


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3 On Your Side: Gas Credit Cards Not The Best Choice For Rewards

From frequent flier miles to cash back, many shoppers have credit cards that give back something in return for spending. But not all rewards cards are created equal. 3 On Your Side Consumer Reporter Jim Donovan tells us about a new survey that finds one category of credit cards may be stalling when it comes to benefits.


(Photo illustration by Ed Fischer)

Blog: Financial Empowerment Centers Offer FREE Help

By Jim Donovan: It’s been two years since the City of Philadelphia and Clarifi cut the ribbon on Financial Empowerment Centers designed to help local residents achieve financial stability. Two years later and now with […]


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3 On Your Side: Study Abroad May Help In Job Hunt

For decades study abroad programs have allowed college students to explore the world while completing their studies. But as 3 On Your Side Consumer Reporter Jim Donovan finds, spending time abroad can actually give students an edge in the job hunt after graduation.