Jim Donovan is a 14-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
So are you looking to buy a house? In the real estate business spring and summer are normally the busiest times of the year. But there are some advantages to shopping for a home in the fall and winter months. 3 On Your Side Consumer Reporter Jim Donovan explains.
Online education keeps growing at a steady pace, making it easier than ever to earn a degree.
Have your old credit cards been replaced yet with the new type that have a microchip? If not, you’re not alone.
3 On Your Side consumer reporter Jim Donovan tells us that scam artists are trying to cash-in on the delay in people receiving them.
The New Jersey Division of Consumer Affairs today warned consumers about a scam in which individuals posing as utility company employees are calling customers and threatening to turn off their electric and gas service if a payment is not made immediately over the phone.
Many cars made today have hands free technology designed to allow drivers to keep their attention on the road. But 3 On Your Side consumer reporter Jim Donovan tells us about a new study finds hands free devices may be more dangerous than first thought.
TV viewers are more likely than ever to end their cable or satellite subscriptions. As 3 On Your Side consumer reporter Jim Donovan finds, younger viewers are leading the exodus.
Retailers are already ramping up hiring and putting plans in place for their busy holiday season. But are consumers? 3 On Your Side consumer reporter Jim Donovan has advice for shoppers looking to get an early start.
More and more stores have found a new way to promote their business. 3 On Your Side Consumer Reporter Jim Donovan tells us how companies are trying to capitalize on the selfie craze.
Lace up your sneakers and join the Autism Cares Foundation’s 6th Annual Race for Resources on Saturday, Nov. 7 at Tyler State Park’s Center for the Arts, in Richboro, PA.
Join Devereux, a leading national nonprofit behavioral healthcare organization, this Saturday 10/17 at their 4th Annual Family Resilience Conference, an event free to the public, designed to help families plan their future by building resilience within their children and themselves.
When it comes to shopping, retailers try everything they can to keep customers coming back. That includes offering loyalty programs. Whether it’s for gas, food or to buy airline tickets, loyalty programs lure many of us in.
No doubt you’ve heard about subscription boxes. They show up at your door loaded with anything from beauty products to clothing and what’s hidden inside, is a surprise!
More and more scam artists are targeting older Americans. It’s estimated the fraudsters take billions of dollars from seniors every year. If you have family members or friends that are in their golden years, 3 On Your Side Consumer Reporter Jim Donovan has some advice to protect them.
Getting money out of an ATM isn’t getting any cheaper. A new report finds the fees have reached record highs. You’ll get socked with the fees when you use an out-of-network ATM. But as 3 On Your Side Consumer Reporter Jim Donovan finds, there are some steps that you can take to avoid them and pay less.
The New York Times reports on a developing fantasy football scandal. Two major fantasy sports companies are involved.