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Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

SS Apr 15 Cover

Blog: ShopSmart Picks Best Brands

By Jim Donovan: Each year, the experts at ShopSmart, from Consumer Reports, test thousands of products to help shoppers navigate the crowded marketplace and decide where to spend their dollars. ShopSmart’s April 2015 issue highlights […]



Blog: Downtown Disney Hotels Offering Teacher Appreciation Rates

By Jim Donovan: Heading to Disney? If you’re a teacher or a member of a school’s support staff you may want to take advantage of a promotion being extended in Downtown Disney. The seven Downtown […]


3 On Your Side: New Ways To Borrow Money

When you think of taking out a loan, do you automatically think of heading to the bank? Well as 3 On Your Side Consumer Reporter Jim Donovan finds, these days more and more people are heading to the online marketplace, especially if the loan is for non-traditional reasons.


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3 On Your Side: Grocery Shopping Apps

Toss that hand written shopping list, scrap the coupons and dump the calculator that you use to figure out the best deal. Grocery shopping has gone high tech. 3 On Your Side Consumer Reporter Jim Donovan finds that more and more these days, all you need to bring to the supermarket is your smart phone.


(A driver negotiates past a formidable pothole on Fifth Street, north of Market, in center city Philadelphia.  Photo by Mike DeNardo)

AAA Mid-Atlantic Says Flat Tire Calls Exceed Car Battery Calls

By Jim Donovan: AAA Mid-Atlantic has been rescuing stranded motorists with flat tires throughout the Philadelphia area all week, as they succumb to the widespread crop of potholes around the region. Calls to AAA for […]


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3 On Your Side: Uber Passenger Rating

The ride-sharing service Uber has become extremely popular and after taking a trip riders can rate how good or bad their driver was. But did you know that Uber drivers can also rate passengers? 3 On Your Side Consumer Reporter Jim Donovan explains.


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3 On Your Side: St. Patrick’s Day Spending

The wearing of the green won’t translate to as much green for retailers this St. Patrick’s Day. 3 On Your Side Consumer Reporter Jim Donovan takes a look at some of the reasons consumers may not be as willing to splurge.


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3 On Your Side: Employee Surveys

Are you happy at work? Does your boss listen to you? These are some of the questions being asked in surveys popping up at companies across the country. 3 On Your Side Consumer Reporter Jim Donovan explains.


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3 On Your Side: To Tip Or Not To Tip When Using Digital Check-Out

New digital check-out systems are on the rise. Whether you pay using an app, or swipe and tap a screen, they’re popping up all over the place. But as 3 On Your Side Consumer Reporter Jim Donovan finds, in some places it also has people asking the question, to tip or not to tip?


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3 On Your Side: Carbon Monoxide Detector Warning

It’s called a silent killer. Every year more than 400 people die and thousands of people head to the emergency room after being exposed to carbon monoxide. It’s an odorless, tasteless gas. Many homeowners rely on detectors for protection. But 3 On Your Side’s Jim Donovan has a warning about them you can’t afford to miss.


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3 On Your Side: Common Mistakes That Affect Credit Scores

If you’re thinking ahead to some spring cleaning, you may want to put tidying up finances and your credit report on that list. But first, 3 On Your Side Consumer Reporter Jim Donovan looks at some credit score missteps you may not even realize you’re making.


Photo of a AAA Mid Atlantic truck. (Credit: Tim JImenez/KYW)

Blog: Roadside Assistance Records Set For AAA in February

By Jim Donovan: AAA Mid-Atlantic says it saw February emergency roadside assistance calls for car battery issues jump double-digit percentages over February 2014. AAA Mid-Atlantic battery-related calls jumped 33 percent territory-wide this February over the […]



Blog: Air Canada To Launch Flights From Toronto To Atlantic City

By Jim Donovan: Air Canada has announced it is launching non-stop service between Toronto and Atlantic City. The seasonal service, to be flown by Air Canada Express, operated by Jazz, will offer four return trips […]


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3 On Your Side: Tracking Emails

By Jim Donovan PHILADELPHIA (CBS) — They know when you’ve opened it, and where you were when you did. Who may be tracking your email?  3 On Your Side Consumer Reporter Jim Donovan tells us […]


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3 On Your Side: Keeping Coworkers Happy

More and more companies are taking steps to keep their employees happy with perks that were unheard of just a few years ago. As 3 On Your Side Consumer Reporter Jim Donovan finds, in some offices there’s even a person on staff paid to keep up with the extras, and keep them coming.