Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan PHILADELPHIA (CBS) – Over a third of all Americans (36%) have not saved any money for retirement, according to a new Bankrate.com (NYSE: RATE) report. Sixty-nine percent of 18-29 year-olds haven’t saved [...]
3 On Your Side Consumer Reporter Jim Donovan tells us this one involves a recorded message saying there is a problem with your debit or credit card.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
If you’re doing back-to-school shopping, you’ll likely be faced with an offer or a store credit card. A survey found the interest rates may cost consumers more than they anticipate. 3 On Your Side Consumer Reporter Jim Donovan looks at the pros and the cons.
By Jim Donovan: The New Jersey Division of Consumer Affairs has filed suit against Jessica Durkin, d/b/a “Prada Puppies,” of Salem, a puppy dealer who allegedly sold sick pets to consumers. The State alleges that [...]
By Jim Donovan: Need back-to-school supplies? You may want to check out Staples. For a limited time the retailer is offering a 110% Back to School Price Match Guarantee. Customers will receive an additional 10% [...]
3 On Your Side Consumer Reporter Jim Donovan takes a look at what’s making this generation so thrifty.
By Jim Donovan: Misleading discounts, bogus deals, and sales that can cost consumers big bucks. They’re just some of the shopping scams and bum deals recently uncovered by ShopSmart, from Consumer Reports. In its September [...]
Your roof keeps you sheltered from the elements, but it’s one of the most expensive items on your home to replace. 3 On Your Side Consumer Reporter Jim Donovan shows us why it’s so important to shop around before signing on the dotted line.
3 On Your Side consumer reporter Jim Donovan has some reminders for late summer water safety.
Pennsylvania Attorney General Kathleen G. Kane announced today that a grand jury investigation has led to charges against four co-conspirators for a scheme that targeted elderly victims throughout the country to steal thousands of dollars in a “Grandparent Scam.”
3 On Your Side consumer reporter Jim Donovan shows us some ways restaurants get diners to spend more money and he has advice on how you can save.
In this week’s Angie’s List report, Jim Donovan has information you need if your tree is on its last limb.
By Jim Donovan: Are you in the market for a new home? Or maybe you’re thinking of refinancing the home loan you already have? If so, mortgage closing costs are on the rise. According to [...]
3 On Your Side Consumer Reporter Jim Donovan finds there’s still plenty of time between now and Labor Day to host simple summer gatherings without breaking the budget.