Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan: UPDATE: Intuit Inc.announced that TurboTax has resumed e-filing of state income tax returns as of 3 p.m. Pacific time today. The resumption comes after the company temporarily paused transmissions upon seeing an […]
3 On Your Side Consumer Reporter Jim Donovan has advice to protect yourself.
We’ve all seem them, the dates stamped on basically everything at the grocery store. But at least one advocacy group says those dates are confusing and 3 On Your Side Consumer Reporter Jim Donovan finds that many consumers are tossing out good food and money because of them.
By Jim Donovan PHILADELPHIA (CBS) — We’ve all pretty much heard of credit reports, but did you know that there are dozens of other secret reports tracking your every move? With lenders, utilities, and other […]
3 On Your Side Consumer Reporter Jim Donovan has advice to keep it functioning.
By Jim Donovan: Starting February 2, 2015, the Philadelphia Department of Revenue is extending its business hours to include evenings and weekends. Extended telephone and office hours will be Monday-Thursday, 8:30 a.m. to 7 p.m. […]
A new survey finds that for the first time Facebook use is declining among teens. As 3 On Your Side Consumer Reporter Jim Donovan tells us, a large number of kids ages 13 to 17 are dropping off the social media site.
By Jim Donovan: For the entire month of February, Chick-fil-A restaurants nationwide will give customers free cups of its new specialty-grade THRIVE Farmers hot or iced coffee all day long. This offer includes 12 ounce […]
It’s that time of year some of us love, and some of us hate. It all depends on whether you’re getting money back or you owe money to the Internal Revenue Service. That’s right, it’s tax time.
It’s the time of year when many of us have taxes on our minds. Not only income taxes, but real estate taxes too. Philadelphia sent out its property tax bills weeks ago. If you’re unable to pay, in some cases 3 On Your Side Consumer Reporter Jim Donovan finds there are assistance programs that may be able to help you.
By Jim Donovan: I always tell viewers that if it sounds too good to be true it probably is. Well that was the case with a New Jersey company that sold bogus auto warranties that […]
Do you hate writing checks or having to manually pay bills online? Well signing up for auto-pay can certainly save you time. But 3 On Your Side Consumer Reporter Jim Donovan tells us about one feature of auto-pay that you might not know about.
By Jim Donovan: Ford is recalling nearly 205,000 vehicles to fix problems with the door latches. The recall involves 2010 to 2013 model years of the Ford Taurus and Lincoln MKS. Ford says a door […]
By Jim Donovan: Nissan is recalling nearly 768,000 SUVs worldwide to fix faulty hood latches and electrical shorts that could cause fires. The recall covers more than 552,000 Rogue small SUVs from 2008 through 2013 […]
To file or not to file. When submitting a claim with your auto insurance company, don’t be surprised if your rates go up.