Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
The fallout over the Obama administration’s struggling website, Healthcare.gov continues. At a Senate hearing today the White House was criticized for not being honest about the healthcare law and how it would affect people.
3 On Your Side Consumer Reporter Jim Donovan finds, navigating which cell phone plan is right for you may have just gotten a little easier.
By Jim Donovan: I always like to alert folks to shredding events, well here is another one for you. Franklin Mint Federal Credit Union (FMFCU) Granite Run Mall Branch is hosting a FREE Shred Event [...]
3 On Your Side’s Jim Donovan has some advice for those still searching for a reasonable Thanksgiving fare.
3 On Your Side Consumer Reporter Jim Donovan has the meat and potatoes on supermarket prices and shows where you can save big.
To buy or not to buy. How do you know when you’re getting a really good price? Well 3 On Your Side Consumer Reporter Jim Donovan heads straight to the experts to find out.
By Jim Donovan: Honda is recalling 344,000 OHonda is recalling 344,000 Odyssey minivans because of a sensor issue. The problem can cause the vehicle to brake on its own. The recall involves 2007 and 2008 models. [...]
3 On Your Side Consumer Reporter Jim Donovan has been following this story all month and tells us that while millions of people attempted to enroll, very few were successful.
3 On Your Side Consumer Reporter Jim Donovan tells us that the Federal Aviation Administration is loosening its rules on the use of portable electronic devices.
Social Security recipients can expect a little extra cash in their monthly checks beginning in January. 3 On Your Side Consumer Reporter Jim Donovan joins us now with a look at the numbers.
By Jim Donovan: A bunch of restaurants are offering special deals for Halloween and you don’t have to do a trick to get your treat. (Although in some cases costume wearing is a must!) Chipolte: Visit any [...]
By Jim Donovan: Razors, blades, creams and other hair-removal products can be costly, but don’t have to be. The November 2013 issue of ShopSmart, from Consumer Reports, features findings from a price scan of hair-removal [...]
3 On Your Side Consumer Reporter Jim Donovan has the latest developments.
As 3 On Your Side Consumer Reporter Jim Donovan tells us, the administration says it expects that vast majority of issues will be resolved by the end of November, but he’s skeptical.
Options at the gas pump are expanding and while you’re probably careful about what you put in your vehicle’s gas tank you’ll want to watch what you’re filling up leaf blowers and eventually snow blowers with too.