Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan: Now through Monday, February 17, Babies“R”Us and Toys“R”Us stores nationwide are hosting what they are calling their “Great Trade-In” event. The stores will accept any used cribs, car seats, bassinets, strollers, high [...]
3 On Your Side consumer reporter Jim Donovan takes a look what impact it could have on drivers.
Camden County College’s dental hygiene and dental assisting students and staff will provide free cleanings and other preventive care – along with dental education – to area children aged 12 and younger for “Give Kids [...]
When you go shopping are you always in search of bargains? Well we’ve got a deal for you! What if we were to show you a way to determine if you’re really getting a store’s lowest price? As 3 On Your Side Consumer Reporter Jim Donovan finds, all you have to do is crack the codes.
All over the region the clean-up is underway following this latest bad weather. Many homeowners are dealing with ice coated branches, limbs and downed trees. If you’ve experienced tree related damage 3 On Your Side Consumer Reporter Jim Donovan has information on filing an insurance claim for repairs.
Her car was towed, yet she hadn’t done anything wrong! Tonight 3 On Your Side Consumer Reporter Jim Donovan comes to the aid of a woman looking to get tow truck justice.
3 On Your Side Consumer Reporter Jim Donovan has the details on who may be affected and offers tips to stay secure.
3 On Your Side Consumer Reporter Jim Donovan has been following this story for three years and has the details.
Do you have a growing collection of old smartphones, laptops and other devices you don’t use? You just might be a gadget hoarder and as 3 On Your Side Consumer Reporter Jim Donovan finds, you’re not alone.
By Jim Donovan: Bottom Dollar Food will celebrate the opening of its newest store, located at 3000-A Grays Ferry Ave., in Philadelphia, Pa., this Thursday, January 30th. The first 200 customers at the new location [...]
First comes the frigid cold, then comes the big utility bills. If you haven’t received a larger than normal heating bill this winter, it’s probably coming. 3 On Your Side Consumer Reporter Jim Donovan tells us about simple things you can do to keep costs under control.
It’s a perfect time to catch all of the big pictures of the year before the Academy Awards are given out. But all that movie-going can empty a wallet fast, so 3 On Your Side Consumer Reporter Jim Donovan has some advice to trim costs.
By Jim Donovan: With Super Bowl XLVIII fast approaching, the New Jersey Division of Consumer Affairs is reminded sports fans to beware of opportunistic scams that have been known to occur during major sports events. [...]
By Jim Donovan PHILADELPHIA (CBS) — There is a lot involved in owning a home and upkeep is a big part of it. If you have been ignoring much needed repairs, the beginning of a [...]
Airlines are falling behind when it comes to keeping flights on schedule, but fewer passengers are complaining. 3 On Your Side’s Jim Donovan is here with that story and the rest of the day’s consumer news.