Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
3 On Your Side consumer reporter Jim Donovan reminds us, there are other ways trim costs and save energy.
Both use Google’s new android software and respond to voice commands, processing information within a few seconds.
By Jim Donovan: Although the national average price of gas has remained relatively steady as we approach the Independence Day holiday, prices at the pump remain at a six-year high for this time of year. [...]
Together they’ve merged to become the largest airline in the world, but as American Airlines and U.S. Airways slowly combine forces, passengers could be paying more than they have to!
Are you a compulsive phone checker? 3 On Your Side Consumer Reporter Jim Donovan finds you’re not alone.
3 On Your Side Consumer Reporter Jim Donovan has the details.
3 On Your Side Consumer Reporter Jim Donovan has this annual reminder of just how dangerous they can be.
3 On Your Side Consumer Reporter Jim Donovan tells us about websites that pay you to shop.
By Jim Donovan: Faulty air bags which have already led to the recall of millions of cars worldwide are blamed for a new round of recalls in the U.S. The National Highway Traffic Safety Administration, [...]
3 On Your Side’s Jim Donovan takes a look at some options for fixing those broken screens.
3 On Your Side consumer reporter Jim Donovan finds new companies help customers get the most mileage from their miles.
By Jim Donovan PHILADELPHIA (CBS) — Attorney General Kathleen G. Kane today announced that the Bureau of Consumer Protection and the Office of Consumer Advocate have filed joint complaints against five out-of-state electric generation suppliers [...]
It’s called an opt-out clause, automatically giving companies consent to share your personal information, unless you read the fine print and take some sort of action.
Gas prices weren’t supposed to take too much of a ride this summer, pretty much on par with last summer’s range. But the increase in violence in Iraq by Islamic militants could push prices higher.
It seems every time you turn around there is an announcement of another auto recall. Roughly one out of every 10 cars and trucks on the road has been recalled this year.