Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

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3 On Your Side: Cost To Raise A Child $245k, NOT Including College

3 On Your Side Consumer Reporter Jim Donovan finds, one cost related to raising children is rising very quickly


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3 On Your Side: Buying A Family Friendly Vehicle

As 3 On Your Side Consumer Reporter Jim Donovan reminds us, families in the market for a new ride need to keep certain factors in mind.


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Blog: 1 in 3 Americans Have Never Checked Their Credit Reports

By Jim Donovan: A recent survey by Bankrate.com found that more than 1 in 3 Americans have never checked any of their credit reports. Other survey highlights: • 35% of American adults report that they […]


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3 On Your Side: Summer Travel Season Quickly Approaching

As we turn the calendar to May, that means it’s just weeks before the summer travel season kicks off. 3 On Your Side consumer reporter Jim Donovan looks at where summer trends are pointing and how to score the best fares.


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3 On Your Side: Top 3 Ways To Get A Raise

So you think you deserve a raise? Why haven’t you asked? According to the website PayScale.com, only 43 percent of workers have asked for a raise and women are less comfortable negotiating than men.


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3 On Your Side: Are Stores Offering Never-Ending Sales?

Have you ever noticed that certain stores are constantly running sales? While it’s great to save money, one consumer group says that some big name retailers are using deceptive practices to get customers to buy. In fact as 3 On Your Side Consumer Reporter Jim Donovan finds, it’s like having a sale that never ends.


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3 On Your Side: When Is A Sale, NOT A Sale?

A popular drug store chain is displaying sale prices that don’t pay off at the register, and this isn’t the first time! 3 On Your Side Consumer Reporter Jim Donovan goes undercover shopping at Walgreens to show you what the problem is, and how to avoid it.


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Claim Your Cash – FREE Search For Money In All 50 States

Did you know that one in every 10 people are owed some sort of unclaimed funds? In our region more than $8 billion dollars are being held by state treasury offices waiting to be claimed – find out if you’re one of them!



3 On Your Side: Why Some People Are Owed Unclaimed Cash

How many times have you thought to yourself, ‘I just wish I had some extra money?’ Well, today might be your lucky day. 3 On Your Side Consumer Reporter Jim Donovan is here to help you claim your cash.


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3 On Your Side: Philly Bike Share Begins April 23

3 On Your Side Consumer Reporter Jim Donovan has the details.


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Shred Event Saturday 4/25 in Philly & King of Prussia

By Jim Donovan: Sb1 Federal Credit Union is holding a shredding day on Saturday, April 25th. Reduce your risk of identity theft. Bring your pile of unneeded personal documents and shred them at no cost […]


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3 On Your Side: Smart Luggage

Whether you’re just wrapping up spring break, or are planning a summer vacation, if the thought of lost luggage, no Wi-Fi and overweight fees leave you stressing out, we have some good news. New high tech travel products may be able to help. 3 On Your Side Consumer Reporter Jim Donovan has the details.


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3 On Your Side: Latest Shopping Trend: Subscription Boxes

They show up at your home packed with everything from beauty products to clothing. But when you order a subscription box, you’re not the one picking the items out. What are they and what do you really get? 3 On Your Side Consumer Reporter Jim Donovan takes a look.


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3 On Your Side: Virgin America Takes Top Spot In Airline Ratings

So you think that air travel is getting worse? Well researchers who track the airline business, say that it’s a fact! 3 On Your Side Consumer Reporter Jim Donovan looks at the latest airline quality report that gives low marks across the board.


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3 On Your Side: Digital Spring Cleaning

3 On Your Side Consumer Reporter Jim Donovan takes a look at what should be part of a digital spring cleaning.