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Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 14-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

(Photo by Spencer Platt/Getty Images)

Blog: United Airlines Issues Winter Travel Advisory

In advance of the weekend storm that’s heading our way, United Airlines has just issued a winter travel advisory for travelers flying through over 30 cities, mostly up and down the east coast.


(Photo credit: KAREN BLEIER/AFP/GettyImages)

Blog: Southwest Airlines Announces Winter Travel Advisory

Based on the forecasted weather conditions in the Mid-Atlantic and Northeast, Southwest has announced that its scheduled service on Friday, January 22 thru Sunday, January 24 may be disrupted (delayed, diverted, and/or cancelled flights).


(Photo by Barry Williams/Getty Images)

Blog: Delta Relaxes Ticketing Policy In Advance Of Winter Storm

If your travel begins between Friday January 22 through Monday January 24, you may be entitled to change your flight without penalty.


(American Airlines jets sit at a gate at O'Hare Airport.  File photo by Scott Olson/ Getty Images)

Blog: American Airlines Lifts Penalties In Advance Of Snow Storm

PHILADELPHIA (CBS) — American Airlines is offering customers flexibility to change their travel plans due to anticipated extreme winter weather conditions. Customers ticketed on American Airlines or American Eagle flights between Jan. 21 and Jan. […]



3 On Your Side: Tax Filing Season Kicks Off With I.R.S. Scam Reminder

Monday marked the first day of the tax filing season, and scammers are trying to take advantage of taxpayers. The biggest phone fraud in I.R.S. history is growing. As 3 On Your Side Consumer Reporter Jim Donovan tells us, now the government is launching a new campaign to fight back.


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3 On Your Side: Corvette Problems Syncing Infotainment System

Most new cars on the market these days include high-tech systems that allow you to link devices like cell phones and iPods so that you can talk hands-free and listen to your own music. But what happens when your car and your device just don’t just sync up? Are you just out of luck? 3 On Your Side Consumer Reporter Jim Donovan finds not exactly. In fact many times warranty laws and state lemon laws cover more than just vehicle mechanical problems.


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3 On Your Side: Tips For Keeping Utility Costs In Check During The Winter

First comes the frigid cold. Then come the big utility bills. As the temperatures drop, 3 On Your Side consumer reporter Jim Donovan tells us about simple things you can do to keep costs under control.


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3 On Your Side: Lottery Apps To Track Your Tickets

As Powerball fever heats up across the nation, most people will be checking and double checking their tickets after Wednesday night’s big drawing. But not everybody. As 3 On Your Side Consumer Reporter Jim Donovan finds, many people hold winning tickets each year and fail to collect!



3 On Your Side: Untraditional Wedding Registries

With Lauren Capriotti and Nick Guerin’s wedding around the corner, as well as the goal to update their kitchen and bathrooms, they decided to try something untraditional with their gift registry.



More Businesses Offering Free Financial Seminars For Employees

As the stock market continues its wild ride, many are left wondering what to do with their investments.


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Angie’s List: Fireplace Safety

In this week’s Angie’s List report, Jim Donovan takes a look at some things you should know to keep your family protected.


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3 On Your Side: High Tech Customer Service Assistance

How do you like waiting “on hold” with customer service? Or dealing with a phone maze of automated voice prompts? As 3 On Your Side consumer reporter Jim Donovan finds, a recent survey shows many people just hang up in frustration.


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3 On Your Side: Big Phone Bill Due To iPhone Wi-Fi Assist

Many of us know that data overages can lead to big phone bills. But when one family got a bill for over $2,000, they obviously were shocked.


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3 On Your Side: LIHEAP Funds Available To Help With Home Heating Costs

As the temperature has now dropped to levels that we would expect to see during winter, for many of us that means heating your home is now top of mind. It’s also the time when gas and electric bills begin to rise. If you think you’ll have problems paying your home heating bills, 3 On Your Side Consumer Reporter Jim Donovan finds that in some cases, financial help to pay those bills may only be an application away.



Small Steps Anyone Can Take To Relieve Debt in 2016

As people around the globe ring in the new year, many also have financial goals for 2016.




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