Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
By Jim Donovan: With Black Friday falling later than previous years, Sears Holdings announced it has “moved” the shopping holiday – one full week early for Sears and five days early for Kmart – in [...]
As temperatures drop, energy bills can climb higher, especially if consumers aren’t careful. So 3 On Your Side Consumer Reporter Jim Donovan has advice to trim energy bills during the colder months.
By Jim Donovan: Holiday shoppers don’t have to wait until Black Friday to start shopping for deals at Walmart. At 8 a.m. on Friday, Nov. 22, Walmart will kick off a pre-Black Friday savings event [...]
By Jim Donovan: For a limited time, Delaware County Community College is allowing students from Delaware and Chester Counties the opportunity to earn college credits while still in high school at a substantially discounted rate [...]
Trekking to a tutor or arranging an in-home session aren’t your only options. Many are touting online tutoring.
3 On Your Side Consumer Reporter Jim Donovan tries to get some justice for the church.
By Jim Donovan: United Airlines today announced the airline will inaugurate service at Atlantic City International Airport, offering customers daily nonstop flights to United’s hubs at Chicago O’Hare International Airport and Houston’s George Bush Intercontinental [...]
As 3 On Your Side Consumer Reporter Jim Donovan finds, they’re helping expose serious flaws with many popular pet restraints now on the market.
3 On Your Side Consumer Reporter Jim Donovan has been following the roll-out for the past two months and joins us now with a look at those numbers.
By Jim Donovan: Flying anytime soon? Well if you want to arrive on-time you’re best bet is to fly Hawaiian Airlines (I wish I could fly to Hawaii) or Delta. According to the Department of [...]
Before you know it, the holidays will be upon us. For some shoppers, the spirit of the season may lead to overspending and add up to a less-than-happy new year.
Are you in the market for a new car but not sure whether you want to buy or lease? In this week’s Angie’s List report, Jim Donovan has a look at some things you should consider before you make your decision.
By Jim Donovan In honor of Veterans Day many restaurants are offering specials for veterans and active members of our military. I’ve posted a sampling of the deals that I was able to confirm below. [...]
By Jim Donovan: Frontier Airlines has announced that it will add nonstop service from Wilmington- New Castle Airport in Wilmington, Del. (ILG) to Atlanta, Ga. (ATL) and Detroit, Mich. (DTW) starting April 29, 2014. To [...]
New research finds booster seats are getting safer, but there are still some things parents need to consider when choosing the best option for a child.