Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Now that the economy is starting to improve, many Americans are hoping to clean up their finances, pay down debt and improve a credit score. But 3 On Your Side Consumer Reporter Jim Donovan warns, you better do your homework first!
So here’s a question for you. When was the last time that you shopped around for car insurance? A new survey finds that 1 in 3 drivers never shops around, and as 3 On Your Side Consumer Reporter Jim Donovan reminds us, that could be costing them in the long run.
Authorities say customers paid for furniture that was never delivered and then were promised refunds that they never received. The operators of several Philadelphia furniture stores are in hot water tonight after customers claim they were ripped off. 3 On Your Side Consumer Reporter Jim Donovan finds that they operated under a number of different business names, but were commonly known as Furniture Sir-Plus.
Consumer Reporter Jim Donovan finds, many of those being targeted by online dating scams are senior citizens.
An annual report finds families spent a lot more to send students to college this past academic year.
3 On Your Side consumer reporter Jim Donovan finds, adult coloring has become extremely popular in recent months.
3 On Your Side Consumer Reporter Jim Donovan takes a look at an easy way to make sure your property is protected.
Jim Donovan shares some information on what you need to know about tenderized meat products.
The deal on Iran’s Nuclear Program may result in lower gas prices at the pump.
There have been hundreds of data breaches this year – exposing the personal information for millions of Americans. Even so, many people still don’t take the necessary steps to protect themselves. 3 On Your Side Consumer Reporter Jim Donovan finds that there is a sharp contrast between what consumers say versus what they do when it involves safeguarding their personal information.
It’s beginning to look a lot like Christmas for online deal hunters. Amazon, Walmart, Target and Best Buy are all holding big summer sales. 3 On Your Side Consumer Reporter Jim Donovan sorts through who’s offering what and how to make the most of these mid-July deals.
Do you have shoes, coats, shirts, even purses or wallets that are showing signs of wear and tear, but you can’t bear to throw them out? Well you may not have to! As 3 On Your Side Consumer Reporter Jim Donovan finds, a growing number of retailers are offering to make items look new again. Sometimes even for free!
They go in for medical treatment and come out with a big surprise. Recovering patients hit with hospital and doctor charges that don’t even make sense. As 3 On Your Side Consumer Reporter Jim Donovan finds, it’s not as uncommon as you might think.
Do you keep your car parked in the driveway because your garage is mess and overflowing with stuff? Maybe it’s time to give it a makeover. In this weeks’ Angie’s List report, Jim Donovan looks at some things you can do to spruce up your garage.
Thirty-seven-percent of Americans with children under age 18 do not have any life insurance, according to a new Bankrate.com survey. And about one-third of the parents who do have life insurance have no more than $100,000 of protection.