Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
Do you plan on spending more around the holidays this year? Early estimates from retailers forecast the biggest increase in holiday sales since 2011.
By Jim Donovan: Big names don’t always deliver great flavor. That’s according to the November 2014 issue of ShopSmart, from Consumer Reports, which highlights results from its taste-tests of whole-bean, ground, and pod coffees. Brews [...]
When you think of interns, odds are college students come to mind. But today, more and more high school kids are getting internships. 3 On Your Side Consumer Reporter Jim Donovan takes a look at this growing trend.
By Jim Donovan: Devereux, a leading national nonprofit behavioral healthcare organization, is holding its third annual Family Resilience Conference in Philadelphia, October 18, 2014 at Saint Joseph’s University’s Kinney Center for Autism Education and Support [...]
They look legitimate and often catch consumers off guard. How closely do you look at the bills you receive in the mail? As 3 On Your Side Consumer Reporter Jim Donovan points out, some bills could have you paying money that you don’t really owe.
The next time you stay in a hotel you may notice some big changes. 3 On Your Side Consumer Reporter Jim Donovan takes a look at how major chains and boutique brands are working to lure tech savvy travelers, especially the “millennial generation”.
Before you get rid of your phone, have you checked to be sure you’ve removed all of your personal information? 3 On Your Side Consumer Reporter Jim Donovan has advice to keep that information safe.
By Jim Donovan: The New Jersey Division of Consumer Affairs announced today that it is citing 26 home improvement contractors for alleged violations of state consumer protection laws. The state is seeking $251,602 in civil [...]
It’s a scam that went on for years, fleecing victims out of millions of dollars. As another executive involved in the scheme faces sentencing here in Philadelphia, 3 On Your Side Consumer Reporter Jim Donovan introduces us to one victim who was determined to get justice.
What do you feed your dog? Do you pour packaged food into a bowl or do you cook for your pet the way you do for other members of your family? As 3 On Your Side consumer reporter Jim Donovan finds, for more and more pet owners, there is a middle ground.
By Jim Donovan: Frontier Airlines today announced that it is expanding again with new non-stop service between Philadelphia (PHL) and seven destinations beginning Dec. 20. Flights will take off from Philadelphia International Airport to Miami [...]
By Jim Donovan: The Better Business Bureau is warning schools and school districts across the country about possible fake invoices for educational supplies. The scam involves a bogus company named Scholastic School Supply mailing phony [...]
By Jim Donovan: Ford announced a big recall today. The automaker is recalling about 850,000 cars and SUVs because of a problem that could stop the air bags from working in a crash. The recalled [...]
Does your bathroom need some TLC? Well, if you’re going to do any home remodeling the bathroom is a smart choice because you’ll get a good return on your investment.
3 On Your Side Consumer Reporter Jim Donovan shows us how to maximize savings and get first dibs just by shopping on the right day.