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Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.

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3 On Your Side: Credit Score Misconceptions

Having a good credit score these days is very important. But do you even know what goes into your score? 3 On Your Side Consumer Reporter Jim Donovan finds that many people are confused on how to achieve a high score.


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Veteran Job Fair This Wednesday On Battleship NJ

This Wednesday, September 16th, the Philly Veterans Job Initiative will be holding a career fair aboard the Battleship New Jersey.


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Dunkin’ Donuts Offers “Eagles Win, You Win!” Promo For 2015 Season

Dunkin’ Donuts is offering its popular “Eagles Win, You Win!” promotion for the 2015 football season.


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3 On Your Side: Woman Sues Comcast For Repeatedly Calling Her Cell Phone

She says they kept calling, trying to collect a debt that she didn’t owe. Now a Philadelphia woman is taking Comcast to court.


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3 On Your Side: Experts Say It’s Not Too Early To Think About The Holidays In Terms Of Financial Planning

The swimming pool is still open, the temperatures still warm, and the kids are barely back in school. So isn’t it way too early to think about the holidays?


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3 On Your Side: Air Passengers Opt For Premium Economy Over Cramped Coach Seats

Did you spend any time on a plane this summer? Three out of four flyers in a recent survey complained about the size of their seat. If you think planes feel a bit more cramped than you remember, that’s because they probably are. 3 On Your Side Consumer Reporter Jim Donovan tells us what we can expect to see next.


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3 On Your Side: Holiday Travel Advice

Having flexible travel dates and opting for connecting flights will also increase your success in finding cheaper fares.


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3 On Your Side: Labor Day Weekend Travel

The summer travel season is expected to end on a high note.


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3 On Your Side: Automakers Equipping Cars With WiFi

How important is having a constant connection to the internet for you? For many of us these days it’s a job requirement. As 3 On Your Side consumer reporter Jim Donovan found, more and more automakers are equipping cars with WiFi, so you can stay connected right from the road.


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3 On Your Side: Best/Worst States For Drivers

Let’s face it, driving isn’t cheap and in some states it’s more costly than others in terms of both time and money. A new survey ranks the states with the most favorable and least favorable financial conditions for drivers.


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Blog: Starkist Settlement $25 In Cash Or $50 In Coupons

StarKist has settled a lawsuit which alleged the company short-weighted cans of tuna.


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3 On Your Side: Insurance Institute Tests Auto-Brake Technology

More and more vehicles are being designed with auto brakes.


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3 On Your Side: Student Debt Rising Across The Country

All across college campuses, student debt is rising.


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3 On Your Side: Ford Using Suit That Simulates Impact of Aging

Did you ever wish that things inside your car or SUV could be changed around? Maybe a button or dial could be moved to another spot or perhaps you could make changes to the seats or mirrors? Well when it comes to older drivers, the design of a vehicle can impact safety too. While a number of automakers are trying to make driving safer for seniors. 3 On Your Side Consumer Reporter Jim Donovan shows us how one company is meeting that challenge.


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3 On Your Side: College Student Identity Theft Concerns

3 On Your Side Consumer Reporter Jim Donovan has some advice for keeping personal data safe on campus.