Jim Donovan is a 13-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.
Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.
A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.
While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.
In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.
In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.
Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”
Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.
Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.
Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.
In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.
3 On Your Side Consumer Reporter Jim Donovan takes a look at some of the top myths when it comes to getting a good fare and saving money.
By Jim Donovan: Chrysler is recalling nearly 870,000 SUVs because corrosion may make the vehicles’ brakes harder to use. The recall involves 2011 through 2014 models of the Jeep Grand Cherokee and Dodge Durango. Chrysler [...]
That last-minute sprint to finish can sometimes lead to costly mistakes, so 3 On Your Side consumer reporter Jim Donovan takes a look at some of the most common errors.
In this week’s Angie’s List report, Jim Donovan has some things you should know before you do any house hunting.
Spring traditionally brings new life to the real estate scene.
By Jim Donovan: Starting today, Wednesday, March 26, Walmart customers will be able to trade in their video games and apply the value immediately towards the purchase of anything sold at Walmart and Sam’s Club, [...]
By Jim Donovan: I am always on the lookout for shredding and recycling events. So here is some information for events happening in the next few weeks: Burlington County residents will have the opportunity to [...]
Have you filed your tax return yet? If not, you may want to file it soon.
In this week’s Angie’s list report, Jim Donovan has a look at some things you should know before starting your next paint project.
By Jim Donovan: With more than 8.5 million visitors a day, StubHub has compiled data from its traffic fan demand around March Madness. NCAA’s Hottest Teams Based on Ticket Demand: 1. Wichita State 2. Florida [...]
By Jim Donovan: The New Jersey Division of Consumer Affairs today warned consumers about a scam in which New Jerseyans received phone calls from con artists claiming to be representatives of the U.S. Internal Revenue [...]
Do you have health insurance? With less than two weeks to go until the end of open enrollment, 3 On Your Side Consumer Reporter Jim Donovan tells us what you need to know.
In this 3 On Your Side consumer report Jim Donovan continues to seek justice for the church.
Do you have any valuable pieces of jewelry in your home? When was the last time you had them appraised? In this week’s Angie’s List report, Jim Donovan explains why you might want to get it done soon.
As 3 On Your Side Consumer Reporter Jim Donovan finds, this goes way beyond simply squabbling over finances.