Jim Donovan

donovanjim Jim Donovan

Jim Donovan is a 14-time Emmy Award-winning consumer reporter whose honors run the gamut from the Better Business Bureau to the Associated Press.

Since 2004 he has been the featured reporter for the “On Your Side” consumer unit at CBS 3 and The CW Philly. Each year he and his team help resolve thousands of consumer-related complaints from viewers in the Delaware Valley.

A native of Staten Island, New York, Donovan began his career as a news department intern at WWOR-TV in Secaucus, New Jersey. Over a period of six years he worked in a variety of roles there including that of news writer and Emmy-nominated field producer, while, at the same time, working in the aviation industry.

While in college in the mid 1980s, Donovan was hired by People Express Airlines. He continued to work for People Express and later with Continental Airlines, as a domestic and international flight attendant. When he wasn’t working in the WWOR newsroom, he could most likely be found on a plane traveling to destinations from London to Tahiti.

In 1993, Donovan decided to clip his airline wings and concentrate on his broadcasting career full-time. He joined WNBC-TV, the NBC flagship station in New York City, as a research coordinator. It was there that he put his aviation experience to good use and earned his first Emmy Award for an investigative report on plane crash survival.

In 1994, Donovan made the jump to network programming and joined NBC’s cable business network, CNBC, as an investigative producer and consumer reporter for Steals & Deals, a nightly consumer news program. At CNBC Donovan developed his passion for consumer advocacy and his work there earned him a National Cable Ace nomination and allowed him to contribute reports for NBC’s Today Show.

Donovan left the Big Apple in 1997 to start an investigative unit at WGHP-TV, a highly rated Fox television station in High Point, North Carolina. While working in North Carolina, the Better Business Bureau named him “Outstanding Consumer Reporter.”

Before coming to Philadelphia, Donovan was the consumer reporter for WBNS-TV, a highly-rated CBS station in Columbus, Ohio. His advocacy on behalf of his viewers was recognized by the Ohio Attorney General’s Office.

Donovan is a graduate of Seton Hall University in South Orange, New Jersey where he earned a Bachelor of Arts degree in Communication.

Active in the community, he volunteers his time to numerous local charities including MANNA, CARIE and the Mazzoni Center.

In his free time, Donovan enjoys traveling the world. His passport includes stamps from 44 countries in Europe, South America, Africa, Asia and the South Pacific. When he’s not traveling, Donovan resides in Center City Philadelphia.

Connect with Jim Donovan on Twitter: @jimdonovancbs3; and on Facebook: Jim Donovan Fans.


More Teens Are Using Smartphone Apps To Keep High-Tech Secrets

The sexting scandal being investigated in Chester County highlights a growing concern around the country, leaving many parents to wonder, how is this happening so easily? Consumer Reporter Jim Donovan is here to explain how the apps on your child’s smartphone may be part of the problem.


(photo credit CBS 3)

Odometer Rollback Catching Car Buyers Off-Guard

It’s a scam that milks American car buyers out of more than $1 billion dollars each year and advances in technology have made it easier than ever to rip people off.


(photo credit CBS 3)

3 On Your Side: Shower Door Safety Glass, Not So Safe

It can happen in a split second. One minute you’re getting ready, the next you’re covered in glass after the shower door explodes. It’s happening so often that the federal government is now taking notice.


(credit: CBS3)

Blog: PA Attorney General Sues Cemetery Marker Business

The complaint alleges violations of the Consumer Protection Law.


(credit: CBS 3)

3 On Your Side: What Does Google Know About You?

How much does Google know about you?


(Credit: Thinkstock)

3 On Your Side: What College Admissions Officers Are Really Looking For

It’s the time of year when high school students begin preparing college applications. But will they be touting qualifications that will actually stand out? New research says no.



3 On Your Side: Consumers’ Checkbook Rates Supermarkets

When it comes to grocery shopping, are you married to one supermarket or do you play the field? 3 On Your Side Consumer Reporter Jim Donovan finds that depending on where you shop, you could be shelling out thousands of dollars more a year than you have necessary.


Photo Credit Thinkstock

Blog: Burlington County Shredding Event Saturday 11/7

This FREE event is for Burlington County residents only. ID is required. No businesses, please.


(Credit: William Thomas Cain/Getty Images)

3 On Your Side: $33 Million In Unpaid Tolls On PA Turnpike Last Year

No one likes to pay highway tolls. But if you’re a driver on the Pennsylvania Turnpike, you’re supposed to pay because it’s required. But as 3 On Your Side Consumer Reporter Jim Donovan shows us, thousands of drivers are scoffing at the tolls and they’re getting away with it.


Photo Credit Thinkstock

Blog: Atlantic County Shredding Event This Saturday 11/7

This weekend get rid of your unwanted, sensitive documents, including bank and credit card statements, medical records, tax returns, cancelled checks and credit reports.


(file photo by Ariel Skelley / Getty Images)

3 On Your Side: NJ Has Highest Foreclosure Rate, But Financial Help Is Available

Foreclosure activity in the Garden State is on the rise. Up 27 percent from a year ago. It’s the highest rate in the entire country.


(photo credit CBS 3)

3 On Your Side: Portable Battery Chargers May Pose Fire Risk

Keeping phones and tablets charged is a challenge of modern life, so portable battery packs are a common solution. But as 3 On Your Side Consumer Reporter Jim Donovan explains, they can also pose a danger.


Cash, Beach Towel, Beach Pass, Beach, Summer,

3 On Your Side: Delaware Gets New Site To Search For Unclaimed Funds

PHILADELPHIA (CBS) — How many times have you wished that you had some extra money? Well you may be owed some cash, and not even know it! 3 On Your Side Consumer Reporter Jim Donovan […]


(credit CBS 3)

3 On Your Side: RushCard To Compensate Customers Who Couldn’t Access Money

It’s called the RushCard. A popular pre-paid debit card backed by hip hop mogul Russell Simmons. Customers say that when a technical glitch kept them from getting their money, RushCard wasn’t in any rush to help them out.


(credit: CBS)

3 On Your Side: Metromile Pioneers Pay-Per-Mile Auto Insurance

It’s being called the latest innovation in smart driving, pay-per-mile auto insurance. Where if you drive very little, you pay very little. 3 On Your Side Consumer Reporter Jim Donovan finds that some drivers are already saving.




Taz Goes Big!
Download Now!

Listen Live