By Kaya Yurieff

PHILADELPHIA (CNN) — It’s a retailer’s worst nightmare on Black Friday: its website goes down.

That happened to Lowe’s website Friday morning. The home improvement retailer’s site experienced a temporary outage, and it attributed the error to “maintenance.”

Customers trying to shop Black Friday deals on the site took to Twitter to complain.

“@Lowes My cart was full and now the website is down!” wrote one Twitter user.

The retailer wrote back: “We apologize our web site is down for maintenance. It will be available soon.”

Some customers trying to shop on Lowe’s website saw a message that read: “The site is currently offline and will be available within the next hour.”

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The website appeared to be back up and running as of 11 a.m. ET.

Lowe’s did not immediately respond to a request for comment.

“When sites go down, it’s quite disastrous,” said Sucharita Mulpuru, a retail analyst at research firm Forrester.

“But it nonetheless happens every year, though is it less common than 10 years ago … Retailers try their best to avoid problems like this but the unexpected can happen,” she said.

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In 2015, Target’s website experienced outages on Cyber Monday. Last year, Macy’s website crashed on Black Friday.

The-CNN-Wire ™ & © 2017 Cable News Network, Inc., a Time Warner Company. All rights reserved.

 

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