PHILADELPHIA (CBS)–It was the overbooked bump seen round the world.
A United passenger on April 9 was injured while being forced off an oversold Chicago flight.
Since then, American Airlines announced it was shrinking its seats, Spirit canceled more than 300 flights because of a pilot dispute and two passengers on a Southwest fight decided to turn the cabin into a fight club.
“It’s a very different world there now. It’s a more harsh environment for people to fly,” said Aviation attorney Arthur Wolk.
He says despite these highly publicized issues, airlines try their best to please their customers. A new independent survey shows passenger satisfaction is at an all-time high.
“I think the information is valid. I think U.S. carriers try really really hard to satisfy their customers,” said Wolk.
“Yeah. I like flying. Flying is good, in the right conditions,” said Everton Haye.
Stacia Lewandowski says, “I do. I like to fly.”
For passengers we spoke with, enjoying a flight means being on one which is on time and didn’t have too many bumps in the air.
“Bumping is one of the most upsetting things that could happen to a passenger,” Wolk said.
According the recent Federal Aviation Administration statistics, airlines actually have reduced that number despite these highly publicized incidents.
Read more on the study HERE.