By Jon Ostrower
PHILADELPHIA (CNN) — United Airlines CEO Oscar Munoz apologized for the forcible removal of a paying passenger from one of its flights and called the episode “truly horrific.”
Munoz pledged a full review by April 30 “to fix what’s broken so this never happens again.”
— Anita Oh (@anita_oh) April 11, 2017
“I want you to know that we take full responsibility and we will work to make it right,” Munoz said in a statement on Tuesday. “I promise you we will do better.”
It was his third attempt to quell growing outrage after a passenger was removed, bloodied and screaming, from a flight that was to take off from Chicago for Louisville, Kentucky. United wanted to give seats to commuting crew members.
In his first statement, Munoz apologized for “having to re-accommodate these customers.” In his second statement, he described the
passenger as “disruptive and belligerent.”
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