MONTGOMERY COUNTY, Pa. (CBS) — AT&T officials confirm 911 service for their wireless customers has been restored nationwide after being down for several hours Wednesday evening.
Various law enforcement and government agencies around the U.S. reported that AT&T customers were unable to call 911 from their cellphones.
The Montgomery County Department of Public Safety Twitter account tweeted Wednesday evening calls made by AT&T customers were not getting through.
AT&T wireless calls to #montcopa 911 are not getting through. Happening elsewhere too. AT&T users can call 610-635-4300 till further notice
— Montco DPS (@MCpublicsafety) March 9, 2017
AT&T users in Montgomery County, Chester County, Bucks County and Delaware reported outages.
AT&T cell phone customers trying to reach Chester County 911 should use 610-692-5100 AT&T service to 911 is unavailable
— CCDES (@CCDES) March 9, 2017
The Ogden Fire Company in Delaware County also said they had issues making emergency calls.
The outages were also reported in other parts of the nation, including DC and parts of Texas.
AT&T is experiencing a nationwide outage which is affecting 911 calls. Please call 202-373-3700 ext 2 if you have an emergency or text 911.
— DC Police Department (@DCPoliceDept) March 9, 2017
Currently AT&T cellular subscribers in area are unable to reach 9-1-1. AT&T is aware. In HP, call 214-521-5000 for police, fire, or ems.
— HPDPS_TX (@HPDPS_TX) March 8, 2017
Per @ArtAcevedo – AT&T cell phones cannot dial out 911 nationwide right now. For those cell users in Houston dial 713-884-3131
— Houston Police (@houstonpolice) March 9, 2017
A spokesman for AT&T told CBS 3 Wednesday evening the company was aware of service issues affecting some calls to 911 for wireless customers.
“We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience,” said Brandy Bell-Truskey with AT&T Global Media Relations.
It remains unclear how many states were affected by the outage. The representative did not say what caused the outage.