ISIS-Run Computer Help Desk For Jihadis Uncovered

PHILADELPHIA (CBS) --  A terrorist monitoring group has uncovered a 24/7 "help desk" run by Islamic State for jihadis who have tech questions.

Cybersecurity is critical component of the ISIS movement, and KYW tech editor Ian Bush reports authorities increasingly are counting on missteps terrorists make in the online space.

Take the cellphone found in a trash can near the besieged Paris concert hall: an unencrypted text message apparently led to the police assault that killed the suspected ringleader of the attacks.

That's something for which ISIS tech support likely would have prescribed preventive measures so as to not leave any bread crumbs for investigators.

Chris Sampson is media director at the counterterrorism firm TAPSTRI, which has analyzed technical prowess of Islamic State:

"Most of it is not new. It just sort of bends the same technology curve from your Sony Walkman to your iPad now. It's just a natural trajectory in which all of us move along that tech line. But the motivations and the actions on the other side really don't change by much."

The encrypted messaging app Telegram, on which ISIS reportedly ran one of its tech help group chat platforms, has moved to crack down, but it's like playing whack-a-mole.