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Virgin Atlantic Hires ‘Whispering Coaches’ To Instruct Its Staff

By Hadas Kuznits

PHILADELPHIA (CBS) — The folks at Virgin Atlantic airways are going the extra mile to make sure their first class passengers have a peaceful flight.

Virgin Atlantic wants their first class customers to enjoy a quiet flight so much, they’ve hired “Whispering Coaches” to teach the crew how to speak to customers to make them more relaxed.

“I think that’s a good idea! Especially in first class–you pay more money, you should get better service,” one person said.

“I think it’s good for anybody, actually, on a flight anywhere, to remember their indoor voice,” said another.

And of course, passengers would also be required to keep their voices low:

“I don’t think you should have to teach people how to whisper. I think it would be enough to post signs.”

“I don’t whisper. I don’t wanna whisper. I wouldn’t want to pay money and then have to whisper,” was another reaction.

Other people thought it was “kind of weird,” and one summed it up with:

“There’s a job for anything, I guess!”

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  • MacinJersey

    Once again a public service company who has NO CLUE what real customer is supposed to be! I don’t care if it’s first class or coach, every paying passanger deserved top notch customer service. And this industry in particular has no clue. And the kicker is their own employees blame nasty passangers and/or the way they are treated by their company. Both wrong! The best thing about living in America is you get to choose where you WANT to work. If you Choose to work in a customer service position then deliver great customer service or get out! Companies, stop saying you are great at customer where when you clearly are not, and make great customer service part of on-going training programs!

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