Rating A thspariet recommended this book to me when my son was 4 years old and I was going though a difficult divorce. I read the book and actually photocopied the basic ideas of each chapter and taped them to the refrigerator for easy reference. The ideas are simple and effective. They build self-esteem and keep the avenues of communication open between parent and child. My son is now almost 18, and we still have a terrific relationship. I’ve been following the practices in this book for 14 years and I can tell you it has made all the difference. Wherever my son goes, I hear from people who tell me how wonderful he is, how well-mannered, pleasant and charming. They all want to know what ever did I do to raise him this way. I tell them about this book. The more I move through life and the business world, however, I am struck how the same techniques enhance communication between adults in all aspects of life. This book should also be listed in the Business/Management section. It says all the same things the high-priced consultants say treat people with respect, do not deny their emotions, state the facts (only) and shut up and listen. This book also talks about giving praise and recognition, which makes it another reason to use it in real life, inside the family AND outside in the real world.