By Jim Donovan

PHILADELPHIA (CBS) — With just a little more than a week to go, the holiday shopping season will soon upon us. But as you’re making your lists and checking them twice, 3 On Your Side finds that one big retailer has a big problem on its hands.

Wal-Mart customers may be getting shortchanged when making returns, and most don’t even know its happening. Consumer Reporter Jim Donovan first exposed the problem last spring and despite assurances from Wal-Mart that the problem would be fixed, it’s still going on.

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