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Nearly 100,000 Customers Face Termination During PECO’s Peak Cut Off Season

PHILADELPHIA (CBS) — April is peak termination season for PECO and now more than ever the energy company is using its last resort, forcing customers to pay up or face termination.

“Currently we have more than 100,000 customers who have not paid their bill and not contacted the company,” said Ben Armstrong, PECO spokesperson.

April 1 was the unofficial start to PECO’s peak cut off season, when the company is expected to shut off the service to as many as 80,000 delinquent customers.

Shelia Miller found herself in the dark after failing to make a payment in time enough to avoid shut off.

Miller’s husband, a stroke victim, depends on an electrically powered oxygen tank and a glider chair to get up and down the stairs.

“In this particular case, the customer should have contacted the company immediately when they knew it would be an issue paying the bill,” said Armstrong. “There was a medical condition, so they should have contacted our company letting us know there was a medical condition.”

A medical certificate would have given the Miller’s a 30 day reprieve to establish a payment plan, avoiding escalating costs which could reach into the thousands.

PECO is advising delinquent customers to pay attention to the numerous mailings and phone messages you’ll receive and reach out to them before you find yourself in the dark.
“It could be over a month of communication going out to the customer before we would ever terminate the customer,” Armstrong says.

For information on how you can help yourself avoid becoming delinquent, PECO asks that you call 1-800-34-HELP-4.

Reported by Natasha Brown, CBS 3

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  • MIKE

    Hey harry don’t come on to me like you are a man of reason you just showed your true colors in your statement about how you would live in a cardboard box than the city and that the the shut offs in the burbs are low that just proves to me that you have a bias view of the people that live there I lived in the city for 25 years my taxes never went up I moved out side the city and my taxes went up buy 30 percent and I get nothing for it let me give you a reality check you put your paints on the same as everyone else in this world and I hope that you are never put in the position that these people are put in but if it happens to you I will make sure to be the first person with the wire cutters there to see you suffer and laugh my butt off

  • Hairy Harry

    Really, Mike? This is about people paying their obligations and not about where they live. People can live and work where they choose. Freedom is a beautiful thing. Perhaps the number of shut-offs in the ‘burbs is lower…stop and think about why the real reason is that they could be happening. I’d rather live in a cardboard box than live in Philly, but that is my choice. If you choose to live in the city – good for you. It’s a personal decision and no one is better than the other. Regardless of where someone lives – you are obligated to live within your means and be productive citizens. If that means working multiple jobs at less than desirable companies to get you through the rough times thats what you do. Bottom line – pay your bills.

  • Sam

    Pay your bill. Don’t pay your bill, don’t get the service. Simple.

  • MIKE

    I wonder how many people living out side the city are going to get there electric cut off and if they stop sucking jobs from the city because they can’t find jobs in there own neighborhood there won’t be an employment problem or a budget issue

  • Ben Dover

    Philly, the city of deadbeats. The government pays for everything else, why not their electric bill!.

    • Johan

      You ave been listening to FOX too much!

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